Job Description
Job Requirements
Banker - Customer Experience Job at IDFC FIRST Bank - Delhi, India - Competitive Compensation
Job Title: Banker - Customer Experience
Company Name: IDFC FIRST Bank
Location: Delhi, India
Salary: Competitive Compensation
Qualification: Graduate in Any Discipline, Post Graduate (MBA preferred)
Category: Branch Operations & Branch Customer Service
Experience: 1-4 years of relevant experience in Banking or allied Business
Industry: BFSI
Functional Area: Retail Liabilities
Job Description
Join us as a Banker - Customer Experience at IDFC FIRST Bank in Delhi, India, and be part of a dynamic team dedicated to providing exceptional customer service and fostering valuable customer relationships. As a Banker - Customer Experience, you will play a pivotal role in creating an efficient and cost-effective customer engagement model while deepening customer accounts and cross-selling products. If you are passionate about delivering top-notch service and contributing to the success of a leading financial institution, we invite you to explore this exciting opportunity.
Roles & Responsibilities
Are you ready to make a difference As a Banker - Customer Experience, your key responsibilities will include:
Offering client-focused product solutions that align with business specifics, tailoring offerings to meet individual customer needs.
Enhancing product penetration per relationship by understanding customer tendencies and preferences.
Identifying opportunities for additional business from existing customers through effective relationship-building.
Skillfully addressing and resolving customer inquiries and complaints, ensuring exceptional service delivery.
Upholding banking regulations and policies, including Anti Money laundering, KYC, and Data & Information security.
Assisting in the resolution of audit observations to maintain compliance with internal and external guidelines.
Key Success Metrics
Your success as a Banker - Customer Experience will be measured by your ability to achieve:
Increased customer wallet share.
Meeting product cross-sell targets.
Qualifications
To excel in this role, you should possess:
A Graduate degree in any discipline.
A Post Graduate degree, preferably an MBA.
Experience
Join our team if you have:
1-4 years of relevant experience in Banking or allied Business.
An understanding of the BFSI industry.
A background in Retail Liabilities.
FAQs
Q1: What are the educational qualifications required for this role
A1: We seek candidates with a Graduate degree in any discipline. A Post Graduate degree, particularly an MBA, is preferred.
Q2: What experience is needed for the Banker - Customer Experience position
A2: The ideal candidate should have 1-4 years of relevant experience in Banking or allied Business. Familiarity with the BFSI industry and Retail Liabilities is a plus.
Q3: How will my performance be measured
A3: Your performance will be assessed based on your ability to increase customer wallet share and meet product cross-sell targets.
Q4: What growth opportunities does IDFC FIRST Bank offer
A4: At IDFC FIRST Bank, we value employee development and offer various avenues for career advancement within our organization.
Q5: What sets IDFC FIRST Bank apart as an employer
A5: IDFC FIRST Bank is known for its commitment to providing excellent customer service, fostering a collaborative work environment, and offering employees the chance to make a meaningful impact in the financial industry.
Join our team and make your mark in the world of customer-centric banking. Apply now and embark on a rewarding career journey with IDFC FIRST Bank!
