Backup Administrator

Job Summary

We are seeking an experienced Veeam Backup Administrator to join our Infrastructure Operations team. The ideal candidate will have strong hands-on expertise in Veeam Backup & Replication, enterprise backup environments, troubleshooting complex backup issues, and providing L2/L3 support. The candidate should be capable of performing root cause analysis, managing backup infrastructure, handling escalations, and ensuring high availability and reliability of backup solutions.

Key Responsibilities

• Administer, maintain, and support enterprise backup environments using Veeam Backup & Replication.

• Provide L2/L3 support for backup and recovery operations.

• Troubleshoot and resolve backup failures, restore issues, and infrastructure-related incidents.

• Perform detailed root cause analysis (RCA) for recurring backup issues and implement preventive measures.

• Manage backup upgrades, patches, and version migrations.

• Monitor backup performance and optimize backup and recovery processes.

• Support and maintain tape library environments, including MSL, StoreOnce, and similar technologies.

• Troubleshoot SAN connectivity and storage-related backup issues.

• Coordinate and manage escalations with Veeam Support and other technology vendors.

• Support cloud-based backup integrations with AWS and Azure environments.

• Ensure compliance with backup policies, retention requirements, and disaster recovery procedures.

• Create and maintain operational documentation, runbooks, and knowledge articles.

Required Skills & Experience

• 6+ years of hands-on experience in Veeam administration and support.

• Strong expertise in Veeam Backup & Replication.

• Experience providing L2/L3 support in enterprise environments.

• Proven experience troubleshooting backup failures and recovery issues.

• Strong understanding of backup architecture, storage systems, and disaster recovery concepts.

• Experience working with tape libraries such as MSL, StoreOnce, or similar solutions.

• Knowledge of SAN infrastructure and connectivity troubleshooting.

• Experience performing backup platform upgrades, patch management, and maintenance activities.

• Hands-on experience with AWS and Azure backup integrations.

• Ability to perform root cause analysis and drive issue resolution.

• Experience handling critical incidents and vendor escalations.

Preferred Skills

• Experience working in large-scale enterprise backup environments.

• Knowledge of virtualization platforms such as VMware and Hyper-V.

• Familiarity with storage technologies and data protection best practices.

• Strong communication and stakeholder management skills.

• Relevant Veeam certifications will be an added advantage.