Backend Telecaller
Job Type: Full-time
Department: Sales
Experience: 0–2 years
Location: [Location]
Salary: 12,000 to 15,000
Job Summary
We are looking for a motivated Backend Telecaller to handle customer calls, follow-ups, lead coordination, and backend sales support. The candidate will communicate with customers over the phone, maintain records, and coordinate with the sales team to ensure timely follow-up and closure.
Key Responsibilities
- Make outbound calls to existing and potential customers.
- Follow up on leads, inquiries, and pending customer requirements.
- Explain products/services and provide accurate information to customers.
- Maintain customer and call records in Excel/CRM.
- Coordinate with the sales and backend teams for customer requirements.
- Schedule appointments and follow-up calls.
- Handle customer queries professionally and escalate issues when required.
- Track daily calls, follow-ups, and conversions.
- Achieve assigned calling and follow-up targets.
- Maintain regular and accurate reporting of activities.
Requirements
- Good verbal communication skills in Hindi and English.
- Basic computer knowledge, including MS Excel/Google Sheets.
- Comfortable making frequent phone calls.
- Good follow-up and customer-handling skills.
- Positive attitude and ability to work with targets.
- Freshers can apply; telecalling/customer-support experience is an advantage.
Preferred Skills
- Customer service
- Telecalling
- Lead management
- Follow-up
- Basic CRM/Excel knowledge
- Good communication and convincing skills
Working Hours
10:00 am to 6:30 pm
Benefits
- Fixed salary + incentives
- Performance-based incentives
- Training and growth opportunities
