Job Description
I. Job Summary
A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals.
II. Essential Duties and Responsibilities
- Manage a team of BPO Supervisors & processors into the area of operations as per business alignment
- Timely reporting of data, MIS and related metrics
- Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
- Returns or resolves quality control issues in problem queues.
- Meets or exceeds individual productivity requirements.
- Follows standard procedures and introduces all new procedures into daily routine
- Mentor the team to ensure excellence in performance and motivation levels
- Identify the areas of training and ensures to work with training function to get that completed
- Responsible for performance evaluation of the team on regular basis
- Train and develop new hires to accommodate with company's standards and culture
- Maintains professional and productive relations and communications with internal customers.
III. Qualifications
A. Required Qualifications
- Any graduate can apply.
- Experience Range - 5 years to 8 years with minimum 1-2years of team handling experience.
- International BPO experience is required.
- Should have team handling experience as a Team lead.
- US shifts.
- Work From Office Only.
Walk-in Interview Details:
- Date: 04th June to 5th June (No Interviews on Sat & Sun)
- Time: 12pm to 2pm
- Dress Code: Formals Only
- Location: 10th Floor, Towers D & E, Grand Canyon, ASF Insignia SEZ, Gwal Pahari, Gurgaon, Haryana 122003
- Contact: Shivangi Chauhan (Email: [Confidential Information])
If this sounds like the opportunity that you have been looking for, please click Apply.
