Position Title: Back Office Supervisor
Reports Directly to: Back Office Assistant Manager
Position Overview:
The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.
Primary Responsibilities:
- Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules
- Organizes and oversees the schedules and work of assigned back office associates
- Conducts performance evaluations that are timely and constructive
- Handles discipline and termination of employees as needed and in accordance with company policy
- Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals
- Reviews work outputs by associates
- Ensures that associates are informed about changes to company products and services
- Collects data and prepares reports on customer complaints and inquiries
- Prepares monthly reports summarizing the assigned back office team's performance
- Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff
- Hires entry-level back office associates
- Performs other related duties as assigned
Minimum Qualifications:
- Education Requirements:
- High School Diploma or equivalent
- Bachelor's degree preferred
- Field Experience:
- At least 2 years of back office field experience
- Position Experience:
- At least 1 year of experience in a supervisory role
- Other Qualifications:
- Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required
Requirements
Required Skills:
- Excellent leadership and mentoring skills
- Excellent written and verbal communication skills
- Extensive knowledge of back office procedures and principles
- Demonstrated analytical/problem-solving skills
- Excellent multi-tasking skills
- Excellent interpersonal skills
- Organized with attention to detail
- Ability to coach and mentor back office associates
Benefits
PF, Gratuity, Mediclaim, PLI
