In this role, you will solve back-office transactions using the industry training, process training and work
instructions provided to you. You shall play an key role in resolving the transaction correctly and
efficiently, which has a direct impact on the customer experience.
What are we looking for
Skills and Competencies
- Ability to work well in a team
- Results orientation focused on efficient and quality work
- Agility for quick learning able to comprehend training provided virtually, in person and through
written work instructions
- Logical reasoning, good analytics skills and ability to work with numeric and non-numeric data
- Detail orientation meticulous in understanding the problem and then solving it as per
instructions provided. Cross-check and double-check actions.
- Uses PC application and functions, such as Excel, Word, PowerPoint or client-specified software.
Typing Skills - 20 wpm with 90 % accuracy
- Works efficiently towards achieving the SLA based on the project requirement and meets the
specified quality standards
Roles and Responsibilities:
- In this role, you are required to solve routine problems, largely through referring to training and
guides provided
- Your primary interaction is within your own team and your direct supervisor. This is a work-from office role.
- The decisions that you make impact your own work and those of your colleagues and client. You
will be given detailed instructions on all tasks
- You will be an individual contributor as a part of a team with a predetermined scope of work
- Please note that this role may require you to work in rotational shifts
