Assistant Manager Back Office Operations
Role Overview
We are looking for a detail-oriented and process-driven Assistant Manager Back Office Operations to manage day-to-day operational activities, ensure data accuracy, streamline workflows, and lead a small team for efficient execution. The role requires strong coordination skills, operational control, and a continuous improvement mindset.
Key Responsibilities
Operations Management
- Oversee end-to-end back-office operations and ensure smooth execution of daily tasks
- Monitor process SLAs, TATs, and productivity benchmarks
- Drive process standardization and automation to improve efficiency
- Identify operational gaps and implement corrective actions
Data Reporting
- Ensure accuracy, integrity, and timely updating of operational data
- Prepare and publish daily / weekly / monthly MIS and performance reports
- Track key KPIs and highlight actionable insights to leadership
Stakeholder Coordination
- Work closely with Sales, Product, Compliance, Finance, and Support teams
- Ensure seamless handoffs between front-end and back-end functions
- Act as the escalation point for critical operational issues
Team Management
- Lead, train, and mentor back-office executives
- Allocate work, monitor performance, and drive productivity
- Create a high-ownership and process-adherence culture
Compliance Quality Control
- Ensure all activities are aligned with internal policies and regulatory requirements
- Conduct regular audits and quality checks
- Maintain proper documentation and audit trails
Process Improvement Automation
- Drive digitization and workflow automation initiatives
- Reduce manual effort and operational risk
- Improve turnaround time and customer experience
Key Requirements
Experience
- 47 years in Back Office / Operations / Process Management
- Prior experience in Fintech / Wealth / Broking / BFSI / B2C operations preferred
- Experience in team handling is a must
Skills
- Strong analytical and problem-solving ability
- High proficiency in Excel / Google Sheets (MIS, dashboards, data handling)
- Process-driven with strong attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Excellent coordination and communication skills
Ownership Metrics (KPIs)
- Process TAT SLA adherence
- Data accuracy rate
- Productivity per executive
- Error / rework reduction
- Automation efficiency improvements
What We're Looking For
- High ownership and execution mindset
- Structured thinker with a scale-first approach
- Someone who can build systems, not just manage tasks
Preferred Qualification
- Graduate/Postgraduate in Operations, Commerce, Management, or related field
