Back Office Executive

Back office Operations

About Rupeek:

Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading

asset-backed digital lending fintech platform. Committed to making credit accessible to

Indians in a fair and convenient manner, Rupeek pioneers innovative financial products

focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology

and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal

landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the

company's strategic partnerships with top banks and financial institutions underscore its

commitment to building gold-backed assets through low-risk, low-touch, and friction-free

processes.

Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel

Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised

200Cr.+ in equity capital from Manipal Group and Elevation Capital to fund its next

phase of growth. Join us in redefining the future of finance through innovation, technology,

and a commitment to financial inclusivity.

Role Summary

Rupeek is seeking a skilled Back Office Executive – Reconciliation to manage daily transaction

reconciliations, month-end closures, and reporting activities while ensuring accuracy, timeliness, and

process compliance.

Key Responsibilities:

● Manage day-to-day operational activities, including KYC creation, loan creation, repayment

adjustments, and loan closures within the loan management system.

● Ensure accurate and error-free data entry into company databases.

● Handle reconciliation activities related to disbursements and collections.

● Manage customer tickets in the Salesforce system, including requests for gold release,

payment adjustments, loan closures, and ensure resolution within defined TAT.

● Address customer escalations and queries related to payments received via email, ensuring

timely and effective responses.

● Collaborate and interact with internal stakeholders across departments.

● Coordinate with support and operations teams via phone to resolve queries, process

transactions, and handle issues efficiently.

Key Skills:

● Good typing speed with high accuracy.

● Proficiency in MS Excel, including Pivot Tables, VLOOKUP, and HLOOKUP.

Qualifications & Experience:

● Bachelor's degree in Commerce (B.Com) or related field.

● 1–3 years of relevant work experience.

● Prior experience in financial services is preferred.