Back Office Executive

Company Description

RARE Hospitality & Services Pvt Ltd, part of the billion-dollar SIS Group Enterprise, is a leading provider of integrated facility management services in India. With over three decades of experience, the company combines deep local knowledge with global operational standards to deliver consistent, high-quality outcomes. RARE Hospitality offers customized, end-to-end facility management solutions across sectors such as healthcare, hospitality, BFSI, education, corporate workplaces, and manufacturing. By integrating skilled people, proven processes, and smart technologies, the organization creates safe, efficient, and high-performing environments for clients. It also maintains a strong commitment to sustainability and long-term value creation.

Role Description

We are seeking an experienced Back Office Operations Executive to support day-to-day business operations, CRM management, MIS reporting, and client coordination for our Facility Services business. The role requires a highly organized professional with strong Excel skills, experience handling B2B clients, and the ability to manage operational data, reports, and internal coordination efficiently.

Key Responsibilities

• Manage and maintain CRM records, customer databases, and operational information.
• Handle back-office operational activities, documentation, and process coordination.
• Prepare and maintain daily, weekly, and monthly MIS reports.
• Generate business reports, dashboards, and performance trackers using Excel.
• Coordinate with Sales, Operations, HR, and Finance teams for smooth business operations.
• Track client contracts, service requests, invoices, and operational updates.
• Ensure data accuracy, timely reporting, and proper record management.
• Support management with data analysis and operational insights.
• Maintain CRM hygiene and ensure all customer and operational information is updated regularly.
• Assist in process improvement initiatives and operational compliance.

Required Skills & Experience

• Graduate in any discipline.
• Minimum 5 years of experience in Back Office Operations, CRM Management, MIS Reporting, or Sales Coordination.
• Experience working with B2B clients, preferably in the Facility Services / Facility Management industry.
• Strong proficiency in MS Excel, including:
• Pivot Tables
• VLOOKUP/XLOOKUP
• Advanced Formulas
• Data Analysis
• MIS & Dashboard Preparation
• Working knowledge of CRM systems.
• Strong analytical, coordination, and organizational skills.
• Good communication and stakeholder management abilities.