Description
We are seeking a Back Office Executive (Chat-Email) to join our team at Rapido Pvt. Ltd. This role is ideal for freshers or entry-level candidates looking to start their career in customer service. You will be responsible for handling customer inquiries and providing support through chat and email, ensuring a high level of customer satisfaction.
Responsibilities
- Respond to customer inquiries via chat and email in a professional and timely manner.
- Assist customers with their queries and provide solutions to their issues.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure customer satisfaction and effective communication.
- Identify trends in customer inquiries and report feedback to management for service improvement.
Skills and Qualifications
- Excellent written communication skills in English and Hindi.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer applications and chat/email tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer service orientation and a positive attitude towards helping others.
- Male Female both can apply
- HS and above qualified can apply.
For more information contact to HR - 7044385300.
