- Location: Dhantoli, Nagpur
- Work Schedule: Monday to Friday
- Work Mode: On-site
- Experience: 14 Years
Role Overview
We are looking for a proactive Back Office Associate (Operations) who will take ownership of day-to-day operations, act as a bridge between clients and internal teams, and ensure smooth execution of campaigns. The role involves people management, process planning, reporting, and enforcing HR policies.
Key Responsibilities
- Own and manage the Operations team to ensure smooth workflow and productivity
- Act as a bridge between client requirements and Team Leads, ensuring clarity and timely execution
- Hiring and onboarding of Associates and Team Leads
- Take strategic decisions related to operations, SOP creation, and campaign planning
- Handle client interactions and coordinate requirements, feedback, and updates
- Conduct training sessions for Associates and Team Leads
- Prepare and maintain performance reports and campaign reports
- Ensure strict enforcement of HR policies and internal guidelines
- Monitor quality, timelines, and operational efficiency
Required Skills & Qualifications
- 14 years of experience in operations, backend management, or team handling roles
- Strong communication and coordination skills
- Experience in team hiring, training, and performance management
- Ability to handle multiple campaigns and deadlines
- Good reporting and documentation skills (Excel/Google Sheets preferred)
- Leadership mindset with problem-solving abilities
Why Join Us
- High-ownership role with real decision-making authority
- Opportunity to build and scale operations from the ground up
- Direct exposure to clients, leadership, and strategic planning
- Fast learning environment with clear growth opportunities
- Work in a stable, full-time, on-site role with a collaborative team culture
Skills: operations,communication skills,management
