BA with strong ServiceNow ITSM, Contracts Mgmt and HAM Pro experience.

Skills:

Key Responsibilities:

• Lead requirements gathering workshops and translate business needs into functional specifications.
• Design and optimize processes within ITSM, Contracts Management, and related modules.
• Collaborate with stakeholders, architects, and developers to deliver scalable ServiceNow solutions.
• Support configuration, testing (SIT/UAT), and deployment activities.
• Ensure alignment with platform best practices and governance standards.
• Provide advisory support for ITFM and ITOM capabilities and roadmap discussions.

Required Experience:

• 7+ years as a Business Analyst on ServiceNow implementations.
• Strong hands-on experience in ITSM (Incident, Problem, Change, Request).
• Experience with Contracts Management lifecycle processes.
• Working knowledge of ITFM (budgeting, cost transparency) and ITOM (Discovery, CMDB, Event Management).
• Excellent stakeholder communication and documentation skills.