B2C Sales Lead Education & Future Skills

About the Role

We are looking for a B2C Sales Lead to drive the growth of UWR's direct-to-customer business from our Kochi centre.

The role will be responsible for converting enquiries and leads into enrollments across K–12 programs, university/college programs, online courses, workshops, camps, and corporate training programs.

The ideal candidate should be a confident communicator, strong in sales and lead conversion, and comfortable managing the complete customer journey — from the first enquiry to enrollment and follow-up.

Key Responsibilities

• Drive B2C sales and revenue for UWR's centre-based and online programs.
• Handle and convert leads generated through digital campaigns, website enquiries, events, referrals, walk-ins, and other channels.
• Manage the complete sales funnel from lead generation to enrollment.
• Build and maintain a healthy sales pipeline and consistently work towards monthly revenue and enrollment targets.
• Develop and manage tele-calling scripts, follow-up processes, objection-handling scripts, and sales communication templates.
• Conduct calls and counseling
• Sessions with parents, students, university students, working professionals, and corporate clients.
• Understand customer requirements and recommend suitable UWR programs based on age, academic level, interests, and career goals.
• Manage and regularly update the CRM, ensuring accurate lead status, follow-ups, activities, and conversion data.
• Implement effective lead nurturing strategies for cold, warm, and undecided prospects.
• Track lead sources, conversion rates, follow-up performance, and sales metrics.
• Coordinate with the Marketing, Academics, Training, and Operations teams to ensure a smooth customer onboarding experience.
• Conduct follow-ups for free trials, workshops, demos, counselling sessions, and program enquiries.
• Identify opportunities to improve the sales process, customer experience, and conversion rates.
• Prepare regular sales reports and provide insights on pipeline movement, customer feedback, and market demand.
• Support promotional campaigns, events, workshops, open days, and other B2C outreach activities conducted at the UWR centre.

What We're Looking For

• 3+ years of experience in B2C sales, inside sales, admissions, EdTech, training, or a similar customer-facing sales role.
• Strong communication, convincing, negotiation, and interpersonal skills.
• Experience in lead management, tele-calling, CRM, follow-ups, and sales conversion.
• Target-oriented with a strong ownership mindset.
• Ability to handle multiple leads and follow-ups systematically.
• Comfortable speaking with parents, students, professionals, and corporate clients.
• Good understanding of sales funnels and lead nurturing.
• Strong Excel/Google Sheets and CRM skills.
• Prior experience in EdTech, education, training, technology, or skill-development sales will be an advantage.

What You'll Get

• Opportunity to work in a growing AI, Robotics & Future Skills organization.
• Exposure to diverse B2C products and customer segments.
• Opportunity to build and lead UWR's growing direct-sales function.
• Performance-based incentives linked to sales and conversions.
• A dynamic and learning-focused work environment.

If you are passionate about sales, enjoy talking to people, and want to build a career in the future-skills and EdTech space, we'd love to hear from you.