Job Description

About Moustache

Moustache is one of India's fastest-growing experiential hospitality brands, redefining travel through hostels, resorts, and boutique stays across the country. We curate unique, community-driven experiences that blend comfort, adventure, and local culture.

We're on the lookout for a B2C Sales Executive who can help us connect with travellers directly — turning curiosity into bookings and building lasting guest relationships that define the Moustache experience.

Role Overview

As a B2C Sales Executive, you'll be the voice of Moustache for travellers. You'll handle direct inquiries, convert leads into bookings, manage relationships with guests, and ensure every traveller's journey begins with a smooth and delightful booking experience.

This role is perfect for someone who's energetic, persuasive, and passionate about travel and hospitality.

Key Responsibilities

Sales & Lead Conversion

● Handle direct guest inquiries via phone, email, chat, and social media.

● Convert inbound leads into confirmed bookings for Moustache properties.

● Upsell additional services such as activities, experiences, and upgrades.

Customer Relationship Management

● Build strong relationships with repeat guests and travel communities.

● Ensure quick responses and personalized service for each guest.

● Maintain a high level of guest satisfaction and address feedback proactively.

Coordination & Reporting

● Coordinate with property and operations teams to confirm availability and bookings.

● Maintain and update the CRM with lead status, follow-ups, and closure reports.

● Support the marketing team with guest insights and promotional feedback.

Business Development

● Identify new sales opportunities and contribute ideas to improve conversions.

● Stay updated on market trends, competitor offerings, and travel behavior patterns.

Qualifications & Skills

Graduate in any discipline (Hotel Management or Business preferred).
Strong verbal and written communication skills.
Proficiency in MS Office and CRM tools.
Customer-focused, persuasive, and result-oriented.
Passion for travel, hospitality, and guest experiences. Why Join Moustache
Be part of a vibrant, fast-growing hospitality brand loved by travelers across India.
Opportunity to interact with a diverse customer base.
Fast-paced, learning-driven work culture with growth potential.
Young, creative, and supportive team environment.