B2B Operations Head (Travel Industry -DMC)

Urgent Hiring B2B Operations Head (Travel Industry -DMC)

Location Mumbai , Malad West

Department: Operations DMC

Experience 8 to 10 Years of Experience in DMC Operations is Mandatory

Salary UPTO 18 LPA

Role Overview

The DMC Operations Manager - B2B Holidays will lead end-to-end holiday operations for FIT, GIT, and series departures. This role combines hands-on operational ownership with team leadership, supplier management, process standardization, and service quality control, ensuring reliable delivery and high partner satisfaction across Eagle Crest's B2B holiday portfolio.

Key Responsibilities

Team Leadership & Daily Operations

End-to-End Tour Operations (FIT & GIT)

Supplier & Ground Handling Coordination

Process, Quality & SOP Management

Commercial & Finance Coordination

Agent & Partner Servicing (B2B)

Reporting & Governance

Skills & Competencies

• Strong knowledge of destination management operations including hotels, transfers, sightseeing, local regulations, and supplier coordination.
• Proven team leadership with a hands-on, service-oriented mindset.
• Ability to handle live tour issues calmly and effectively.
• Excellent communication, coordination, and negotiation skills with suppliers and B2B agents.
• High attention to detail for itineraries, vouchers, and operational notes.
• Comfortable working with CRM systems, B2B portals, and operations tools.

Qualifications & Experience

• Graduate in Tourism, Hospitality, or a related field; professional travel/tourism certifications are an advantage.
• 6-10 years experience in international tour operations or DMC roles.
• At least 2-3 years in a supervisory or managerial role handling B2B FIT and GIT operations.

Experience working with Indian B2B agents and managing outbound and/or inbound DMC operations strongly preferred.

Interested candidates can share their resume in below mentioned email

[Confidential Information]

9300755707