Job Title: B2B Customer Support Executive
Company: Redcliffe Labs
Location: Gurgaon Sec 39
Industry: Healthcare
Overview
The B2B Customer Support Executive will be responsible for managing communication and coordination with business partners to ensure seamless professional service experience. This role requires a high degree of accuracy, responsiveness, and collaboration across internal teams to uphold service quality and client satisfaction standards.
Key Responsibilities
- Handle inbound and outbound communication with B2B partners in a timely and professional manner.
- Provide accurate information and updates regarding diagnostics services, bookings, and report status. Address partner queries and concerns promptly to ensure efficient issue resolution.
- Manage escalations and coordinate with relevant teams to deliver effective solutions.
- Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status. Coordinate with the laboratory team to resolve report-related discrepancies or delays.
- Accurately record and maintain booking IDs and other relevant information in the internal system.
- Ensure all partner-related data is updated, complete, and compliant with internal processes.
- Adhere to standard operating procedures (SOPs) and maintain a high level of process discipline
Qualifications And Experience
- Education: Bachelor's degree in any discipline
- Experience: 6 months -1 year of experience in customer support, preferably within the healthcare or diagnostics sector.
Skills And Competencies
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM systems, Excel, and other business productivity tools.
- High level of organizational skills and attention to detail.
- Ability to work collaboratively with cross-functional teams in a fast-paced environment.
Customer Service,Communication Skills,Problem Solving
