Job Title: B2B Client Intern
Company: Redcliffe Labs
Location: Gurgaon, Sector 39
Industry: Healthcare
Position Overview
The B2B Client Intern will support communication and coordination with business partners to ensure a seamless and professional service experience. This role requires strong responsiveness, accuracy, and collaboration across internal teams to uphold service quality and client satisfaction standards.
Key Responsibilities1. Partner Communication
- Handle inbound and outbound communication with B2B partners in a timely and professional manner.
2. Issue Management
- Address partner queries and concerns promptly to ensure efficient issue resolution.
- Manage escalations and coordinate with relevant teams to deliver effective solutions.
3. Data and System Management
- Accurately record and maintain Booking IDs and other relevant information in internal systems.
- Ensure all partner-related data is updated, complete, and compliant with internal processes.
4. Process Compliance & Quality Assurance
- Adhere to Standard Operating Procedures (SOPs) and maintain strong process discipline.
- Contribute to the continuous improvement of customer service protocols and communication standards.
Qualifications & Experience Education
- Bachelor's degree in any discipline
Skills & Competencies
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Proficiency in CRM systems, Excel, and business productivity tools
- High level of organizational skills and attention to detail
- Ability to work collaboratively with cross-functional teams in a fast-paced environment
Partner Communication,Issue Resolution,Data Management
