B2B Account Manager

B2B Account Manager
A Word Before We Start

In B2B, the deal is the easy part. Honouring it is the hard part.

The corporate buyer placing an order for 500 customised journals doesn't care whether the customisation team is behind or the packaging shipment is delayed. They care that the gifts arrive on the day they promised their CEO.

Behind every NOOE B2B order is a chain of internal commitments — design, customisation, dispatch, customer comms — and one person who keeps the chain from breaking.

NOOE

NOOE is a modern emotive-design brand that produces desk accessories, stationery & everyday carry products. Our products reflect our beliefs of meticulous design, functional luxury & sustainability.

Website — www.nooe.co | Instagram — @reservenooe

About This Role

This is an account management role with operations sitting at its core.

The B2B Sales Head closes the deal. You honour it. From the moment a corporate buyer signs off on a 200-unit order to the moment the gifts reach their HR team, you own the relationship — and you own the internal coordination across Customisation, Packaging, Dispatch, and CX.

You will be the calm voice externally. You will be the persistent ping internally.

We are not looking for a deal closer. We are not looking for a senior key account manager. We are looking for someone who treats logistics as relationship work, and who can hold a corporate buyer's confidence while keeping the team behind them moving.

What You'll Own

Post-sale relationship management with all corporate accounts

Internal coordination across Customisation, Packaging, Dispatch, and Customer Experience

Order tracking and proactive client updates

Repeat order and upsell pickup — you'll catch the next order before it slips

CRM hygiene and account documentation

Daily standup with the B2B Sales Head on what's stuck and what's moving

What We're Looking For

2–4 years in B2B account management, corporate gifting client servicing, key accounts at a consumer brand, hospitality client servicing, or premium concierge

Strong organisational instinct — you're the person inside the company who knows where every order is

Comfort being the ping me when this is behind person internally, without making teammates feel chased

Operationally credible — you can walk into the customisation team and have a useful conversation about timelines

Personality: relationship-oriented externally, persistent internally

Delhi/NCR based

Not for you if

Your background is B2B SaaS account management (wrong context — our orders are physical product), or pure inside-sales hunting (wrong wiring — this is post-sale), or you're a senior key account manager looking for the next big seat. This is a hands-on coordination role.

How We'll Measure Success

Client retention rate

Repeat order pick-up

Order fulfilment TAT for B2B

Upsell revenue per account

CRM hygiene and account documentation

Culture

We don't have a ton of VC money to burn. We're not trying to be a unicorn. If you work with us, we will need you to dream big but work small every day. You will join a winning team, not a family.

You will be part of a design-driven mission to build an incredible global brand from India. As founders, we will patiently nurture your progress, lend you support so you can do your best work, and hear you with open ears when things are not going well.

How to Apply

You don't need a resume to apply. Fill the 10-min application below — we will ask you to walk us through a specific B2B coordination scenario, so have a real story ready. We read every application personally and there are only 3 stages:

Fill up the online application (link below)

If shortlisted, a 20-min call

Final stage: a small coordination exercise — we send you a real-world scenario and you walk us through your response

Apply here: https://nooe.typeform.com/to/CXCpFZyD

NOOE · www.nooe.co · @reservenooe