Note:
1>Shiftime - Permanent EST timezone (9AM to 5PM - EST)
2>Role is purely REMOTE(From India only)
Experience Range - 3-6Years
Notice Period/Lead time to onboard - 15Days to Max.45Days
Required Skills / Experience
Azure Platform Support
- Experience troubleshooting Azure App Services
- Understanding of Azure networking concepts related to App Services
- Ability to diagnose application deployment, runtime, and connectivity issues
- Familiarity with Azure resource permissions and RBAC
Application Insights / Monitoring
- Strong comfort level with Azure Application Insights
- Ability to query and analyze logs using Kusto Query Language (KQL)
- Experience identifying application failures, performance bottlenecks, and exception traces
- Ability to use provided troubleshooting KQL queries and adapt them as needed
Azure Service Bus
- Experience troubleshooting Azure Service Bus queues/topics/subscriptions
- Understanding of message flow, dead-letter queues, and retry behavior
- Ability to identify stuck or failed message processing scenarios
Microsoft Entra / Identity
- Familiarity with Microsoft Entra ID administration and troubleshooting
- Basic understanding of authentication, service principals, and enterprise applications
- Familiarity with Entra Verified ID concepts and operational troubleshooting
Microsoft 365
- General Microsoft 365 administration and troubleshooting experience
- Ability to validate tenant configuration and related integration dependencies
PowerShell
- Strong PowerShell scripting and troubleshooting experience
- Ability to execute remediation scripts, gather diagnostics, and perform operational tasks on Azure-hosted resources
Operational Troubleshooting
- Ability to follow documented runbooks and escalation procedures
- Comfortable analyzing logs, service health, and application behavior
- Experience supporting production SaaS or cloud-hosted applications
- Ability to independently diagnose issues before escalating to engineering teams
Azure Functions
- Experience with Azure Function Apps
- Understanding of HTTP-triggered functions and proxy scenarios
- Helpful for support of Android VC request proxy deployments if required
NICE TO HAVES
Node.js Troubleshooting
- Basic Node.js runtime troubleshooting experience
- Ability to access application nodes/instances if deeper diagnostics are required
Infrastructure & DevOps Exposure
- Familiarity with CI/CD deployment concepts
- Basic understanding of containerized deployments
- Experience working with Azure CLI
Security / Identity Background
- Experience supporting IAM, MFA, identity proofing, or credential-based platforms
- Familiarity with audit logging and security event analysis
Additional Operational Considerations
The primary operational focus area would likely be:
- Application Insights monitoring and KQL-based troubleshooting
- Azure App Service operational support
- Service Bus diagnostics and remediation
- PowerShell-based remediation activities
The support model would also require:
- Appropriate RBAC access to Azure resources
- Access to Application Insights and log analytics workspaces
- Escalation procedures for situations where deeper infrastructure/node access is required
- Runbooks/playbooks for common remediation scenario
