Azure Support Specialist

Wissen Technology

Bengaluru, India

5-9 Years

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Job Description

Wissen Technology is hiring forAzure Support Specialist

About Wissen Technology:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don't just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients with the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Job Summary:We are seeking an experienced Azure Support Specialist (5–9 years) to support and enhance the stability, reliability, and performance of critical settlement flows running across on‑premises and Azure cloud environments. This role involves production support (L3), incident management, platform reliability engineering, automation, and collaboration with development and infrastructure teams. The ideal candidate has strong expertise in cloud-native operations, observability, troubleshooting distributed systems, and working with Java/Python codebases.

Experience: 5- 9 Years

Location: Bangalore/ Mumbai

Mode of Work: Hybrid

Key Responsibilities:

Ensure stability and resilience of critical settlement systems running across on‑prem and Azure cloud platforms.
Provide L3 Production Management support for Java-based applications.
Act as a bridge between support and development teams to drive quicker issue resolution.
Manage and communicate during critical incidents, keeping management and business stakeholders updated.
Troubleshoot and resolve complex issues across software, infrastructure, and database layers.
Improve performance, scalability, observability, and reliability of systems.
Implement telemetry, monitoring, and logging using Azure Monitor, Datadog, Prometheus, or Grafana.
Develop automation to increase system uptime and reduce operational risk.
Support application deployments and collaborate with engineering teams to improve reliability and performance.
Work with developers and infrastructure engineers to implement automated reliability solutions.
Contribute to improving the codebase and support tooling within the production environment.

Required Skills and Qualification

Bachelor's degree in Computer Science or related field.
5+ years of IT experience, including minimum 2 years in L3 Production Support.
Hands-on experience supporting applications deployed on Azure Cloud.
Strong knowledge of observability and reliability engineering in cloud-native systems.
Expertise in analyzing, debugging, and troubleshooting distributed applications.
Proficiency with Python and Java for debugging and automation tasks.
Strong communication and cross-team collaboration skills.
Ability to manage high-pressure incidents and drive them to resolution.

Good to have Skills