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Azure Lead - Digi Ops

Neal Analytics
Mumbai, Pune
3-8 Years
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Job Description

  • Knowledge of ITIL processes and incident management frameworks.
  • Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities.
  • Provide technical guidance to resolve complex issues and optimize workflows.
  • Assign tasks, track progress, and ensure SLA compliance for support tickets.
  • Manage support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
  • Oversee monitoring and maintenance of Azure SQL databases and AKS deployments.
  • Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
  • Serve as the escalation point for critical incidents and production issues.
  • Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
  • Drive effective communication with stakeholders on incident status and resolution timelines.
  • Identify and implement improvements in support processes to enhance efficiency and reliability.
  • Leverage automation tools to reduce manual intervention and streamline operations.
  • Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution.
  • Provide regular updates and reports to leadership and stakeholders on support performance metrics.
  • Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.
  • Conduct training sessions and knowledge-sharing workshops for the support team.

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Devops
Function:
IT/Software Development - Application Programming/Maintenance
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Neal Analytics

Neal Analytics was a native ML/AI Microsoft Solution Partner. It operated as a privately owned corporation from 2011 to 2021, was acquired by Fractal late December 2021, and its operations were fully integrated into Fractal and it ceased to exist as a brand and company on April 1st 2023. Learn more about Fractal at https://fractal.ai Fractalis one of the most prominent providers of Artificial Intelligence to Fortune 500®companies. Fractal's vision is to power every human decision in the enterprise, and bring AI, engineering, and design to help the world's most admired companies. Fractal currently has over 4000 employees across 16 global locations, includingtheUnited States, UK,Ukraine,India,Singapore, andAustralia. Fractal has been recognized as 'Great Workplace' and 'India'sBest Workplaces for Women' in the top 100 (large) category by The Great Place to Work®Institute. It has also been featured as a leader in Customer Analytics Service Providers Wave™ 2021, Computer Vision Consultancies Wave™ 2020 & Specialized Insights Service Providers Wave™ 2020 by Forrester Research Inc.,

Job ID: 120658185

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Last Updated: 24-10-2025 10:22:24 AM
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