Azure DevOps (Engineer) - L2 Support

ob Title: Azure DevOps (Engineer) - L2 Support

Location

Hyderabad, Telangana, India

Experience Level

5+ years of industry experience

Overview

We are seeking a skilled and proactive Support Engineer with deep expertise in Azure cloud services, Kubernetes, and DevOps practices. The ideal candidate will have experience working with Azure services, including Kubernetes, API management, monitoring tools, and various cloud infrastructure services. You will be responsible for providing technical support, managing cloud-based systems, troubleshooting complex issues, and ensuring smooth operation and optimization of services within the Azure ecosystem.

Key Responsibilities

As an Azure DevOps (Engineer) - L2 Support, you will:

• Technical Support: Provide technical support for Azure-based cloud services, including Azure Kubernetes Service (AKS), Azure API Management, Application Gateway, Web Application Firewall, and Azure Monitor with KQL queries.
• Azure Service Management: Manage and troubleshoot various Azure services such as Event Hub, Azure SQL, Application Insights, Virtual Networks, and WAF.
• Kubernetes & GitOps: Work with Kubernetes environments, troubleshoot deployments, utilize Helm Charts, check resource utilization, and manage GitOps processes.
• Infrastructure Automation: Utilize Terraform to automate cloud infrastructure provisioning, configuration, and management.
• Database Troubleshooting: Troubleshoot and resolve issues in MongoDB and Microsoft SQL Server databases, ensuring high availability and performance.
• Monitoring & Alerting: Monitor cloud infrastructure health using Grafana and Azure Monitor, providing insights and proactive alerts.
• Root Cause Analysis: Provide root-cause analysis for technical incidents, propose and implement corrective actions to prevent recurrence.
• Continuous Optimization: Continuously optimize cloud services and infrastructure to improve performance, scalability, and security.

Required Skills & Qualifications

Technical Proficiency:

• Azure Services: Hands-on experience with Azure services such as AKS, API Management, Application Gateway, WAF, Event Hub, Azure SQL, Application Insights, Virtual Networks.
• Azure Monitoring: Strong knowledge of Azure Monitor and KQL Queries.
• Kubernetes: Strong hands-on expertise in Kubernetes, Helm Charts, and GitOps principles for managing/troubleshooting deployments.
• Infrastructure as Code (IaC): Hands-on experience with Terraform for infrastructure automation and configuration management.
• Databases: Proven experience in MongoDB and Microsoft SQL Server, including deployment, maintenance, performance tuning, and troubleshooting.
• Monitoring Tools: Familiarity with Grafana for monitoring, alerting, and visualization of cloud-based services.
• Azure DevOps: Experience using Azure DevOps tools, including Repos and Pipelines for CI/CD automation and source code management.
• Networking: Solid understanding of Virtual Networks, WAF, Firewalls, and other related Azure networking tools.

Certifications:

• Azure Certification (e.g., Azure Solutions Architect, Azure Administrator).
• Any Kubernetes Certification (e.g., CKAD or CKA).

Experience & Qualifications:

• 5+ years of industry experience with Azure cloud services, Kubernetes, and DevOps practices.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Essential Professional Skills

• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to explain complex technical issues to non-technical stakeholders.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Preferred Skills

• Experience with cloud security best practices in Azure.
• Knowledge of infrastructure as code (IaC) concepts and tools.
• Familiarity with containerized applications and Docker.