Solution Design Review: Review and approve technical designs for new file transfer workflows, partner onboarding.
SME Consulting: Act as the Subject Matter Expert (SME) for all Axway products, providing guidance to delivery teams, operations staff, and project managers.
Automation Strategy: Champion and drive the implementation of DevOps principles and Infrastructure-as-Code (e.g., Terraform, Ansible) to automate platform provisioning, configuration, and flow deployment.
Troubleshooting: Serve as the final escalation point for complex, persistent performance and stability issues that cannot be resolved by L2/L3 support teams.
Design, develop, and maintain secure file transfer solutions using Axway Secure Transport.
Configure and support file transfer protocols including SFTP, FTPS, HTTPS, AS2, and SSH.
Develop automation scripts using Shell, Python, or PowerShell to streamline onboarding and operational activities.
Configure partner connectivity, file routing, scheduling, encryption/decryption, and secure data exchange workflows.
Install, upgrade, patch, and maintain Axway Secure Transport environments across development, test, and production systems.
Troubleshoot transfer failures, SSL/TLS issues, certificate problems, firewall connectivity issues, and performance bottlenecks.
Manage user accounts, permissions, access control, and security configurations.
Collaborate with infrastructure, network, security, and application teams for end-to-end solution delivery.
Design and review architecture diagrams, connectivity models, and firewall requirements for MFT implementations.
Perform root cause analysis (RCA) for production incidents and provide resolution within SLA timelines.
Support high availability, disaster recovery, and platform monitoring activities.
Maintain technical documentation, operational procedures, and knowledge transfer materials.
