AxisPhone:IBSL Asst TL/ Coach

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

Key Responsibilities

Co-leading a team along with the Supervisor on key sales deliverables

Enhancing sales productivity through extensive training and coaching

Interacting with customers to assess the customer pulse, thereby resulting in sales closures

Orienting new hires into their respective roles during the first 3 months and ensuring performance as per prescribed goals

Picking up coaching techniques to step up the performance of outliers in the unit

Liaising with internal stakeholders on process gaps and working on extensive process improvements

Tracking the unit to deliver on accept rate, transfer rate, conversion rate, and fulfilment rate

Running exciting campaigns to build an engaging sales culture

Optimal qualification for success on the job is:

Graduate or Post-graduate from a recognized institution

3-5 years of relevant experience