Job Description

Job Summary

We are looking for an AWS L2 Engineer with hands-on experience in AWS infrastructure support, monitoring, troubleshooting, and incident management. The ideal candidate should have a strong understanding of AWS services and infrastructure, along with practical experience in Infrastructure as Code (IaC) using tools such as Terraform.

The role will involve supporting production and non-production environments, troubleshooting infrastructure and application-related issues, monitoring system health, and working with development and operations teams to ensure high availability and reliability.

Key Responsibilities

Provide L2 support for AWS infrastructure across production and non-production environments.
Monitor AWS infrastructure, applications, and services and respond to alerts and incidents.
Perform troubleshooting and root-cause analysis for infrastructure, connectivity, performance, and availability issues.
Work with core AWS services such as EC2, VPC, IAM, S3, RDS, CloudWatch, ELB/ALB, Auto Scaling, Route 53, and related services.
Analyze logs, metrics, alarms, and system performance to identify and resolve issues.
Handle incident tickets, service requests, and operational tasks within defined SLAs.
Perform routine infrastructure maintenance, configuration changes, and operational activities.
Develop, maintain, and troubleshoot Infrastructure as Code (IaC) using Terraform.
Review and manage Terraform configurations, plans, and deployments across environments.
Support infrastructure provisioning, configuration, and changes through automated processes.
Troubleshoot networking issues, including security groups, NACLs, routing, DNS, load balancers, and connectivity.
Monitor resource utilization and assist with capacity and performance management.
Participate in incident response, problem management, and post-incident analysis.
Maintain operational documentation, troubleshooting guides, and standard operating procedures.
Collaborate with application, DevOps, security, and other infrastructure teams to resolve complex issues.
Follow ITIL/ITSM processes for incident, change, and problem management.

Required Skills

Strong hands-on experience with AWS Cloud Infrastructure and AWS Support.
Good understanding of AWS core services, including EC2, VPC, IAM, S3, RDS, CloudWatch, ELB/ALB, Auto Scaling, and Route 53.
Strong troubleshooting and problem-solving skills.
Experience with AWS monitoring and logging, particularly CloudWatch.
Good understanding of AWS networking and security concepts.
Hands-on experience with Terraform / Infrastructure as Code (IaC).
Ability to troubleshoot Terraform configurations and infrastructure deployment issues.
Understanding of Linux/Unix administration and basic shell scripting.
Experience working with incident and service management/ticketing tools.
Good communication and coordination skills.
Ability to work in a production support environment and handle priority incidents.

Good to Have

Knowledge of CI/CD tools and DevOps practices.
Experience with Git and version control.
Familiarity with Docker/Kubernetes.
Experience with AWS security and IAM best practices.
AWS certification such as AWS Certified Solutions Architect - Associate or AWS Certified SysOps Administrator - Associate.
Knowledge of automation using Python or shell scripting.