- Diagnosing and resolving connectivity issues
- Performing updates configuration changes and backups
- Managing network operations for data communications
- Ensuring that network infrastructure is properly documented
- Researching evaluating maintaining and performing code upgrades
- Managing monitoring and maintaining a private IP MPLS carrier network
- Plan schedule and implement network upgrades assist in implementations and migrations
- Provide change problem management support
- Create and maintain documentation for monitoring systems processes and the creation of hardware devices
- Diagnose and resolve every connectivity issue perform updates configuration changes and backups
- Be available and willing to cover shifts as required to rapidly troubleshoot any problems resulting from the changes and or faults
- Ensure global network support and maintain high system availability in collaboration with external suppliers
- Perform relevant duties on a day to day basis
- Create and maintain documentation for monitoring processes network diagrams and existing device inventory
- Monitor and maintain all the network devices LAN devices routers switches wifi controllers etc and any other related equipment and services
- Identify mission critical production network related issues and troubleshoot end user issues
- Strong interpersonal communication and client facing skills Ability to understand and communicate technical concepts to a business audience
- Excellent oral communication and customer relations skills Ability to communicate and interact at all levels of the organizations hierarchy Ability to understand and communicate technical concepts to a business audience
- Manage network operations for data communications including scheduled maintenance upgrades obsolescence and capacity requirements Ensure that network infrastructure is properly documented and meets architecture designs and standards
- Worked alongside global partners in a 247 environment
- Worked in a Global role
- Worked in a geographically dispersed team
- Excellent troubleshooting skills Logical thinker with good analytical skills
- Ability to train motivate coach and counsel others
- Ability to manage stress well under difficult situations and when dealing with production issues and project deadlines
- Possess problem solving conflict resolution decision making and planning skills
- Able to own an issue and see it through to resolution
- Able to work off own initiative Ability to multitask and excellent time management skills
- Ability to manage vendors and suppliers
- Produce Technical documentation Design Processes and templates Develop Standard Operating Procedures
- Excellent Written Spoken English language
Education Qualifications
- Bachelors degree with or a minimum of 5 years relevant work experience is required
- Good understanding and relevant experience with LAN technologies
- Cisco certification is required CCNA
- Understanding of WIFI technologies
- Understanding of DC technologies
- CCNP preferred
Location: Pune / Bangalore
Shift : 24/7 Support Rotational
Experience: 5 – 8
Skills: AWS , DevOps , Chef Cookbook
Mode: Hybrid
