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Chubb Business Services India Private Limited

AVP - Project Delivery

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  • Posted 2 months ago

Job Description

  • Ownership of the overall release calendar and all planning associated with co-ordinating a release including management of stakeholders
  • Accountability for co-ordinating releases and management of stakeholders including management of issues in case issues are encountered during a release
  • Management of compliance and risk due to releases including owning the change approval process
  • Acquiring priorities from business stakeholders and product teams within the Australian Digital Flip
  • Maintaining a release artefact repository for IT compliance
  • Facilitation and acquiring release communications for internal / external needs

The role collates all necessary compliance requirements for software deployments in accordance to best practice. Internal and external compliance governance and audit facilitation are an important aspect of the role. Collation of Release Artifices in-line with the release schedule are required on a continued basis. Release Facilitation is required for each release planned for the production pipeline.

The release manager plans, and facilitates all production deployments ensuring backups, software installation, co-ordination of post verification testing (PVT) and suitable emergency procedures are in place and conducted.

Business stakeholder planning and communications are communicated on a regular basis in accordance to the release schedule which includes prioritisation of business features.

At times the role is required to be available for emergency releases from P1 and M2 Major Incidents requiring an emergency break-fix which could require deployment after hours or on weekends.

MAJOR DUTIES / RESPONSIBILITIES

Major duties/responsibilities are detailed in the individual s annual goals. These goals include the following items:

  • Facilitate software releases from ticket prioritisation to production
  • Establish a production coordination schedule, release artifaces, communications plan for each release scheduled for production.
  • Work with business stakholders to obtain ticket priotisation for each scheduled release and liase with the nessesary technical leads for development activities.
  • Maintain the release repository of all release artifactes for compliance and audit
  • Work with engineers within the Digital Flip, business stakeholders and users to establish best practice principles
  • Assist and support in achieving departmental goals and objectives
  • Ensure compliance of all security measures in application support and development processes

KNOWLEDGE & SKILLSEssential:

  • University degree or equivalent experience in the field of Insurance, Business Systems, Information Technology or equivalent
  • Production Support ITIL experience
  • Experience working with JIRA, Confluence and ServiceNow
  • Experience in Release Management within a production support ITIL team
  • Demonstrates strong customer service and technology comprehension
  • A strong verbal and written communicator with effective presentation and communication skills
  • A self-starter
  • Quality and outcome driven
  • A team player
  • Flexible and open to the challenges of a fast pace, changing environment
  • Able to effectively prioritise workloads and display excellent time management skills
  • Customer oriented both internal and external & able to build relationships across teams and customer organisations
  • Takes a systematic, disciplined and analytical approach to problem solving
  • Ability to work in a challenging and delivery focused environment
  • The ability to work to agreed deadlines

Desirable:

  • Ideally has exposure and knowledge to insurance business systems and channels typically used via Sunrise Exchange, Steadfast SCTP, AON EMBS and Web Portals.
  • Policy Administration insurance platform experience (e.g. Duck Creek)

PERFORMANCE MEASURES Performance is measured as detailed in the individual s annual goals. General areas of performance covered by the individual s annual goals are:

  • Adherence to the release schedule
  • Maintenance of the release artefact repositories
  • Stakeholder satisfaction
  • Adherence to good practice and process/procedures
  • Release communication material and maintenance

Based in CBSi reporting to the Deployment Automation Product Owner, the role will be responsible for facilitating software releases for several business systems within the Digital Flip Australian Digital Insurance business. The successful candidate will work alongside software engineers, testers and Chubb business stakeholders to ensure the software release schedule is adhered to.

The role requires a thorough knowledge in ITIL methodologies, specifically Release Management. Being a conduit for the business, the role is a central point to the business stakeholders for content on the release schedule as well as facilitation of necessary communications.

The scope of the role includes but is not limited to

  • Ownership of the overall release calendar and all planning associated with co-ordinating a release including management of stakeholders
  • Accountability for co-ordinating releases and management of stakeholders including management of issues in case issues are encountered during a release
  • Management of compliance and risk due to releases including owning the change approval process
  • Acquiring priorities from business stakeholders and product teams within the Australian Digital Flip
  • Maintaining a release artefact repository for IT compliance
  • Facilitation and acquiring release communications for internal / external needs

The role collates all necessary compliance requirements for software deployments in accordance to best practice. Internal and external compliance governance and audit facilitation are an important aspect of the role. Collation of Release Artifices in-line with the release schedule are required on a continued basis. Release Facilitation is required for each release planned for the production pipeline.

The release manager plans, and facilitates all production deployments ensuring backups, software installation, co-ordination of post verification testing (PVT) and suitable emergency procedures are in place and conducted.

Business stakeholder planning and communications are communicated on a regular basis in accordance to the release schedule which includes prioritisation of business features.

At times the role is required to be available for emergency releases from P1 and M2 Major Incidents requiring an emergency break-fix which could require deployment after hours or on weekends.

MAJOR DUTIES / RESPONSIBILITIES

Major duties/responsibilities are detailed in the individual s annual goals. These goals include the following items:

  • Facilitate software releases from ticket prioritisation to production
  • Establish a production coordination schedule, release artifaces, communications plan for each release scheduled for production.
  • Work with business stakholders to obtain ticket priotisation for each scheduled release and liase with the nessesary technical leads for development activities.
  • Maintain the release repository of all release artifactes for compliance and audit
  • Work with engineers within the Digital Flip, business stakeholders and users to establish best practice principles
  • Assist and support in achieving departmental goals and objectives
  • Ensure compliance of all security measures in application support and development processes

KNOWLEDGE & SKILLSEssential:

  • University degree or equivalent experience in the field of Insurance, Business Systems, Information Technology or equivalent
  • Production Support ITIL experience
  • Experience working with JIRA, Confluence and ServiceNow
  • Experience in Release Management within a production support ITIL team
  • Demonstrates strong customer service and technology comprehension
  • A strong verbal and written communicator with effective presentation and communication skills
  • A self-starter
  • Quality and outcome driven
  • A team player
  • Flexible and open to the challenges of a fast pace, changing environment
  • Able to effectively prioritise workloads and display excellent time management skills
  • Customer oriented both internal and external & able to build relationships across teams and customer organisations
  • Takes a systematic, disciplined and analytical approach to problem solving
  • Ability to work in a challenging and delivery focused environment
  • The ability to work to agreed deadlines

Desirable:

  • Ideally has exposure and knowledge to insurance business systems and channels typically used via Sunrise Exchange, Steadfast SCTP, AON EMBS and Web Portals.
  • Policy Administration insurance platform experience (e.g. Duck Creek)

PERFORMANCE MEASURES Performance is measured as detailed in the individual s annual goals. General areas of performance covered by the individual s annual goals are:

  • Adherence to the release schedule
  • Maintenance of the release artefact repositories
  • Stakeholder satisfaction
  • Adherence to good practice and process/procedures
  • Release communication material and maintenance

More Info

Job Type:
Industry:
Function:
Employment Type:
Open to candidates from:
Indian

About Company

Why Chubb Business Services India
Here are some reasons to join us:
• You will be joining a group of diverse and driven professionals trained to succeed in today’s insurance landscape.
• We provide the opportunity to cultivate a robust career; we accommodate your growth and development even as we expect you to make meaningful contributions to our company.
• We offer competitive compensation and benefit programs. We pride ourselves in being a meritocratic company that rewards the best talent.
• We seek to create an inclusive environment where employees of different cultures and backgrounds can thrive.

Our company and culture
Chubb Business Services India focuses on building strong capability in the areas related to technology, CAT modeling, risk management, actuarial services and advanced analytics. The culture we would like to establish would align with the core principles of the organization as outlined below with the desire to transform and grow together.

Our culture reflects a commitment to craftsmanship and as craftspeople, we adhere to certain ideals:

• A Can-Do Attitude – we are optimistic about our future and we have an enthusiasm to serve our customers and business partners with utmost speed and energy. We approach our work with passion – people want to live their lives with meaning. We have a shared vision to build something great – to serve society and leave the world a little better place because we’ve been here.
• Excellence in All We Do – we hold ourselves to exacting standards of technical proficiency. Customers can count on us to pay claims fairly and quickly. Agents and brokers can rely on us for attention to detail and help them build their businesses
• Constant Improvement – we are a learning organization. We are constantly searching for ways to improve our craft. We relentlessly pursue data-driven insights to drive better, smarter decision-making – our portfolio management efforts, for example.
• Global Reach and Local Expertise – we apply our craft locally all around the world. We appreciate differences in culture, history and geography. And this enables us to adapt accordingly to best serve diverse customers, markets and distribution.

Job ID: 104551085