AVP, Product Owner

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

We are seeking a Product Owner with experience working in Financial Services / Insurance industry to drive enhancements of business system applications for Operations team (claims and policy servicing). The candidate will work closely with business stakeholders and technology teams, to translate business requirements into well-defined product features that deliver measurable value to the organisation. This role requires strong analytical thinking, a solution-oriented mindset, and the ability to thrive in a fast-paced, change-driven environment.

Responsibilities

• Own and manage the product backlog, ensuring alignment with business objectives and regulatory requirements
• Gather, analyze, and translate business needs into clear user stories, acceptance criteria, functional requirements, review test plan/scenarios, and perform user acceptance testing
• Lead backlog grooming, sprint planning, and prioritization activities
• Monitor deliverables and ensure timely and successful delivery of projects/initiatives
• Collaborate with key business stakeholders and act as the primary point of contact between business and tech while managing expectations and dependencies
• Review business processes and identify optimizing solutions/features
• Support UAT, production releases, and post-implementation reviews to ensure solutions meet business requirements
• Deliver strategic digital projects within an Agile delivery environment

Experience

• Minimum 5 years working experience as a Product Owner in a Financial Services/Insurance industry
• Proven experience delivering and rolling out enhancements on business system applications
• Strong experience working with multiple business stakeholders across different functions
• Fundamental analytical and conceptual thinking skills
• Comfortable working in a fast-paced and dynamic environment, self-motivated and flexible to change
• Having a solution mindset, detail oriented and demonstrating willingness to learn is a must

Education

• Academic: Bachelor's or Master's degree in Business, Digital, Technology, or a related field
• Agile certifications (e.g. CSPO, PSPO, SAFe PO/PM) are an advantage
• Hands-on experience with Project Management and collaboration tools such as JIRA, Confluence, Figma or equivalent