AVP Order to Cash

Ready to shape the future of work At Genpact, we don't just adapt to changewe drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, Order to Cash

In this role, you will be responsible for OTC GPO.

Need to focus on continuous process improvement and adaptive to change

Develop & manage effective working relationships in the organization and actively liaise with all Key Stakeholders

Develop and document business processes and accounting policies to maintain and strengthen internal controls

Responsibilities:

Be a specialist in the Domain of OTC and drive projects for aligning to Global Design

Excellent knowledge of ERP Applications, Workflow Tools etc.

Drive Digital implementations of new tools troubleshoot issues and customize digital implementations.

Train teams on digital tools implementation and drive adoption

Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR

Supervise and report out the progress of projects

Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary

Build a relationship with all internal and external partners, drive cross-sales for customer

Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence

Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)

Should be able to mentor, guide, influence & empower the team to achieve targets/metrics

Identify & implement standardization within processes across the region

Drive growth of business and build relationships with customers globally

Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations

Ability to build client partnerships & work in an ambiguous environment

Sound financial & commercial Business Understanding

Should have been a part of the transition process, done due diligence or solution identification

Multi-Tasking skills in project delivery, deadlines and budget

Resource needs to be upbeat, confident, outspoken & strong in communication

Strong understanding of tools available in the market example get paid

Qualifications we seek in you!

Minimum Qualifications / Skills

Rank holder Chartered Accountant/ Graduate from top Commerce colleges

Own end-to-end client service delivery and P&L

Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L

Develop a strategy for winning and transitioning new deals while running and growing the existing relationships

Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability

Lead the way in implementing new technologies in operations and display a strong executive presence

Engage in building collaborative teams that align and work to achieve Genpact and Client goals

Preferred Qualifications/Skills

Prior OTC process & project management experience

LSS certification

Why join Genpact Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training