JOB_POSTING-3-77112-6
Job Description
Role Title:AVP, Issue Management Governance (L11)
Company Overview
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview
Synchrony's Risk Team provides independent oversight of Synchrony's risk-taking activities to ensure safety and soundness, meet regulatory and legal requirements, and manage risks to the risk-appetite of the Board. Risk is responsible for independently assessing, quantifying, and overseeing risks & providing effective challenge. Risk serves as Synchrony's Second Line of Defense.
Overall, Risk Team oversees and manages the Risk Program to support the business in anticipating and addressing risks, issues and challenges. Results are consistent with the respective strategic uses and complying with related overall risk, risk testing policies, standards, procedures as well as regulations. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars play a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenges.
Role Summary/Purpose
AVP, Issues Management Governance will drive strategic agenda around issue management across the organization. This role requires a highly proactive, analytical, and strategic thinker who anticipates management needs and identifies emerging risk trends and insights. This includes supporting additional activities that arise as a result of risk initiatives, projects, as well as regulatory and internal audit requirements. A successful candidate will work directly with senior leadership, business functions, and risk counterparts (Technology & Operations, Growth, Sales, Credit, & Finance etc.) in catering to issue management activity needs.
Key Responsibilities
- Drive issue management governance frameworks and processes, ensuring alignment with organizational risk strategy and regulatory expectations.
- Proactively analyze issue data to anticipate emerging risks, themes, and trends across businesses and functions delivering strategic and actionable insights.
- Present insights and recommendations to senior leadership and risk committees to inform decision-making and enhance risk governance.
- Develop and lead the design of innovative issue reporting dashboards and analytical models that highlight risk drivers and support strategic decision.
- Collaborate with stakeholders across the business and risk functions to obtain further information and insight into issues.
- Manage multiple risk projects and regulatory initiatives related to issue management, ensuring timely and accurate delivery.
Required Skills/Knowledge
- Bachelor's degree in Business, Finance, Risk Management, Statistics, or related discipline with at least 6 years of experience performing complex data, trend analysis, and root cause analytics, or in lieu of degree, 8 years of relevant experience
- Proven ability to think strategically, anticipate management needs, and provide forward-looking risk insights.
- Exceptional stakeholder management and communication skills, capable of articulating risk concepts clearly to committees and senior leadership.
- Demonstrated experience in developing and delivering governance reporting frameworks, key performance indicator dashboards, and risk metrics reporting in a dynamic environment.
- Advanced proficiency with analytics and visualization tools (Power BI, Tableau, SAS Viya) and Microsoft Office Suite.
Desired Skills/Knowledge
- Ability to work independently and collaboratively within cross-functional teams, demonstrating leadership in uncertain situations.
- Manage multiple risk projects and regulatory initiatives related to issue management, ensuring timely and accurate delivery.
- Ability to communicate information effectively, both written and verbal, tailoring messages to different audiences.
Eligibility Criteria
- Bachelor's degree in Business, Finance, Risk Management, Statistics, or related discipline with at least 6 years of experience performing complex data, trend analysis, and root cause analytics, or in lieu of degree, 8 years of relevant experience
- 6+ years of progressive experience in issue management, risk management, operational risk, or credit risk function within financial services or a regulated environment.
- Advanced proficiency with analytics and visualization tools (Power BI, Tableau, SAS Viya) and Microsoft Office Suite.
Work Timings
This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.
For Internal Applicants
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (Formal/Final Formal)
- L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
- Employees at L9+ can only apply for this opportunity.
Grade/Level : 11
Job Family Group
Risk Management
