EXL Digital
EXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence/Agentic AI, Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions
- Leading various phases throughout digital projects from the strategy and planning mode, through to design/delivery mode and finally run mode
- Responsible for Diagnostic to Solution Proposal creation for Digital projects
- Responsible for maintaining Governance and reporting on projects to Business units, Leadership, clients
- Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
- Providing transformation solutions and roadmaps for new deals / pursuits
- Contribution of creation of showcase content, though leadership white papers, collaterals
Primary Internal Interactions
- Client Leadership team
- Business and Account Leadership
- Data Science Teams
- Analytics
- Products and Platforms
- Quality & Process Excellence
- Operations SME's & Supervisors
- RFXand deal team
- Client Management team
- Other enabling functions on need basis
Skills
Technical Skills
- Developing Automation Strategy and digital Roadmap including AI/ML led solutions, Intelligent Automation and workflows
- Manage solution design, development and improvement processes ensuring they are well maintained and communicated
- Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
- Proficient with MS-VISIO for flowcharting/process mapping software
- Experience of packaging and showcasing capabilities and solutions
Soft skills (Desired)
- Good Interpersonal skills
- Good written and oral Communication
- Ambitious individual who can work in ambiguity and under his/her own direction towards agreed targets/goals and with creative approach to work
- Ability to influence people internal/external customers, Operations and Finance partners
- Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
- Strong Presentation skills
- Multi-tasking and prioritizing ability
- Project management skills to drive improvement projects / initiatives
Soft Skills (Minimum)
- Strategic focus and strong business acumen
- Demonstrates a global mindset
- Demonstrates an intellectually agile and analytical approach and thought process
- Is a brand ambassador
- Conformance to policies / compliances with auditing skills and eye for details
- Problem solving skills
- Ability to resolve conflicts constructively and lead in a continually challenging environment
Education / Professional Requirements
Preferred qualifications MBA, BE/BTECH,
Experience with Digital Transformation, Solution Designing, RFP/RFX solutions is highly preferred
Work Experience and Additional Requirements
- 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
- Proven ability to drive a solution from start to finish (project management certifications are a plus)
- Experience in Insurance/BFSI domain will be given strong preference
- Experience of packaging and showcasing capabilities and solutions
- Ability to travel as required domestically and / or internationally
