About Us:
Paytm is India's leading mobile payments and financial services distribution company. As the pioneer of the mobile QR payments revolution in India, Paytm builds cutting-edge technologies that empower small businesses with seamless payments and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology.
About the Role:
We are looking for a senior operations leader to own and scale the end-to-end supply chain, logistics, and lifecycle operations for Paytm's device business, including Soundbox, EDC/POS machines, and allied merchant devices.
This role will be responsible for managing the complete forward and reverse logistics ecosystem — from vendor dispatches to central warehousing, hub distribution, field deployment, device replacements, retrievals, refurbishment flows, and inventory reconciliation across the network.
The ideal candidate should bring deep expertise in large-scale distributed operations, field logistics, asset tracking, supply chain planning, vendor management, and operational excellence in a high-growth environment.
Key Responsibilities
End-to-End Supply Chain Ownership
- Own the complete device supply chain and logistics network across India.
- Manage forward logistics from manufacturing vendors to central warehouse, regional hubs, and frontline deployment teams.
- Lead reverse logistics for replacements, returns, retrievals, refurbishments, and scrap management.
- Ensure high device availability while optimizing inventory and logistics costs.
Warehousing & Distribution
- Oversee central warehouse operations and regional hub ecosystem.
- Drive inventory accuracy, stock reconciliation, shrinkage control, and audit compliance.
- Optimize warehouse processes, SLAs, dispatch timelines, and throughput efficiencies.
- Build scalable SOPs for device movement, storage, and handling.
Field Operations & Deployment
- Partner closely with frontline business teams to ensure seamless merchant deployment.
- Improve deployment TATs and replacement turnaround times.
- Design operational models for rapid scaling across geographies.
- Ensure device traceability across the lifecycle until merchant deployment and retrieval.
Reverse Logistics & Refurbishment
- Build robust systems for merchant device pickups and returns.
- Manage refurbishment loops with repair/refurbishment partners and OEM vendors.
- Drive recovery rates, refurbishment yield, and asset utilization.
- Minimize losses through effective tracking and governance mechanisms.
Vendor & Partner Management
- Manage relationships with manufacturing vendors, logistics partners, warehouse operators, and refurbishment agencies.
- Define SLAs, operational KPIs, penalties, and performance review mechanisms.
- Drive continuous process improvements and cost efficiencies across partners.
Process Excellence & Analytics
- Establish strong operational governance through dashboards, metrics, and review cadences.
- Track KPIs such as deployment TAT, replacement TAT, inventory ageing, recovery %, refurbishment yield, logistics cost per device, and stock accuracy.
- Leverage technology, automation, and data analytics to improve visibility and operational control.
- Drive digitization of inventory and asset tracking systems.
Leadership
- Build and lead a high-performing operations and logistics organization.
- Drive cross-functional alignment across supply chain, business, finance, product, procurement, and field operations teams.
- Foster a culture of accountability, speed, execution excellence, and continuous improvement.
Ideal Candidate Profile
Experience
- 12–18+ years of experience in supply chain, logistics, field operations, or asset lifecycle management.
- Strong experience managing distributed operations at national scale.
- Prior experience in device businesses, telecom, fintech, consumer electronics, mobility, ecommerce, or large field-service organizations preferred.
- Experience handling both forward and reverse logistics at scale is essential.
- Exposure to refurbishment, repair operations, or asset recovery ecosystems is highly desirable.
Skills & Competencies
- Deep understanding of warehousing, transportation, inventory management, and field logistics.
- Strong operational rigor and process orientation.
- Ability to manage large vendor ecosystems and geographically distributed teams.
- Excellent analytical and problem-solving capabilities.
- Strong stakeholder management and leadership skills.
- Comfortable operating in a fast-paced, high-growth environment.
Education
- Bachelor's degree required; MBA / Operations / Supply Chain specialization preferred.
Success Metrics
- Device deployment turnaround time
- Replacement and retrieval TAT adherence
- Inventory accuracy and reconciliation
- Reverse recovery rates
- Refurbishment turnaround and yield
- Logistics cost optimization
- Device utilization efficiency
- SLA adherence across partners and hubs
Why This Role Matters
This role sits at the core of scaling Paytm's devices ecosystem across millions of merchants nationwide. The leader will play a critical role in building one of India's largest and most efficient device operations and logistics networks, directly impacting merchant experience, operational efficiency, and business growth.
