AVP BPS (Business Process Services)

Experience: 15–22 Years

Job Type: Full Time

Notice Period: Up to 60 Days

CTC: Up to 80 LPA

Open Positions: 1 Position(s)

Locations: Bangalore / Bengaluru, Chennai, Hyderabad

Required Experience & Qualifications

• Minimum 10+ years in BPS operations leadership, with at least 5+ years managing 1000+ person operations
• Direct hands-on experience running multi-shift, multi-geography, multi-client BPS operations with accountability for all commercial metrics
• Proven expertise in process design, SOP governance, workforce management, and quality frameworks
• Track record of driving operational transformation through technology (AI, RPA, automation, analytics)
• Demonstrated success in customer-facing leadership and transitioning commercial models
• Strong financial acumen with understanding of BPS unit economics, margin management, and commercial models
• Ability to build, mentor and grow high-performing operations leadership teams
• Excellent communication and presentation skills; comfort with C-level and customer engagement