Location PanIndia- Hybrid
Notice Period : Immediate Joiners only will be considered
Relevant Experience
5- 8 years of prior technical support experience with deeper knowledge in AVEVA PI data historian application.
Mandatory skills
AVEVA PI data historian application.
- 4-7 years of prior technical support experience with deeper knowledge in AVEVA PI data historian application.
- Should have experience in implementation, RT reports developments, maintenance and technical support of AVEVA PI system.
- Strong understanding of AVEVA PI architecture and business functionality.
- Rich experience in Agile methodologies and DevOps tools
- Should be strong in database (Oracle /SQL) querying and writing stored procedures.
- Should be able to work collaboratively and efficiently with multiple teams in multiple geographies.
- Experience on Windows application environment and understanding of client-server / distributed computing concepts.
- Understanding of incident, problem, change , release management processes.
- Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
- The main responsibilities of the role are to:
- Understand user requirements and deploy / expand AVEVA PI in sites / lines
- Produce the documents as part of the project deliverables in line with GDP expectations
- Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with AstraZeneca standards, change control procedures
- Take ownership of issues through from delivery or issue resolution or escalation, as appropriate
- Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management
- Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
- Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams
- Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
- Train, guide and mentor new hires in the team
