AVC:Unit Manager-VAM-CCA

About Axis Virtual Centre:

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.

About the Role:

The Unit Manager manages an outbound team across various banking products. The Unit Manager manages around 20 to 30 member and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.

Key Responsibilities:

• Supervise a team of 20 to 30 member ensuring that processes are compliant with regulatory guidelines and help in improving customer experience and achieving business goals.
• Manage a team of Virtual Acquisition Managers Credit Card - Acquisition.
• Develop and implement effective sales strategy to achieve business objectives.
• Analyze business numbers to identify opportunities and gaps for corrective actions.
• Ensure delivery of the sales targets assigned for the respective line of business.
• Improve existing processes to enhance productivity and overall performance of the team.
• Guide, coach and motivate teams across locations for improved performance

Qualifications:

Optimal qualification for success on the job is:

• Post Graduate from recognized university with more than 6 years of relevant experience.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Sound knowledge of retail banking products and process.
• Knowledge of digital banking channels like, Internet Banking, Mobile App.
• Leadership skills, Inter personal skills, Analytical skills.

Skills

Refer to the Job Description