AVC:Unit Manager Relationship Channel - Burgundy

Axis Bank

Noida, India

8-10 Years

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Posted 13 hours ago
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Job Description

AVC Unit Manager Relationship Channel - Burgundy
INTERNAL USAGE:
No. of Vacancies:	1	Reports to:	Regional Business Manager
Is a Team leader	Yes	Team Size:	1

Grade:	Mgr, SM
Business:	Retail Banking	Department:	Axis Virtual Centre	Sub-Department:
Location:	Axis Virtual Centre
About Axis Virtual Centre
Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell
AbouttheRole
This role is Unit Manager for Burgundy customers. It reports in Regional Business Manager.
Key Responsibilities
Distribute the daily triggers for calling Check and monitor the call attempts versus the proper connects and analyse the reason for non-contactable customers Review of the leads sheet for each officer and ensuring the latest lead status is always updated Coordinating with the Sales Manager to get the latest feedback on the leads assigned Ensure the service requests are acted upon and closed within defined TAT Ensure delivery of competent and consistent customer service. Monitor service standards and analyze results. To drive productivity of the team. Lead the team to achieve the laid down cross sell. Ensure Revenue generation through effective cross selling of Banks products.
Qualifications
Education (Post Graduate/Graduate) 10+2+3 Experience 8- 10 years. 3-5 years of relevant work experience (preferably in contact center)
Role Proficiencies: