AVC:Program Manager Unsecured Loans

Axis Bank

Noida, India

6-8 Years

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Posted 8 hours ago
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Job Description

AVC Program Manager Unsecured Loans
INTERNAL USAGE:
No. of Vacancies:	1	Reports to:	National Head
Is a Team leader	No	Team Size:	1

Grade:	Manager, SM
Business:	Retail Banking	Department:	Axis Virtual Centre	Sub-Department:
Location:	Axis Virtual Centre
About Axis Virtual Centre
Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell
AbouttheRole
This role is Program Manager for Unsecured Loans customers. It reports in National Head.
Key Responsibilities
Work under the guidance of the Process Excellence Lead to identify improvement opportunities across verticals through, process mapping, metrics analysis, benchmarking, VOCs, etc. Study existing processes critically from a customer experience perspective across all stages and touch-points in assisted digital customer journey Deep dive to breakdown End to End process to proactively identify automation/improvement opportunities and create automation/transformation roadmap Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times. Drive change initiatives from evolution/efficiency identification through to project delivery. Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
Qualifications
Education (Graduate) 10+2+3, preferably with specialization in Human Resources Management Experience (6+ years in Process Excellence or related function) 3-5 years of relevant work experience (preferably in contact center)
Role Proficiencies: