Avaya NICE CXone Developer

Job Description:

• We are seeking an experienced NICE CXone Avaya IVR Developer with strong expertise in building optimizing and maintaining IVR workflows using NICE CXone and Avaya platforms
• The ideal candidate will have hands on experience in NICE CXone Studio scripting REST APIs and exposure to digital channels

Key Responsibilities:

• Design develop and maintain IVR applications using Avaya and NICE CXone platforms
• Create modify and optimize NICE CXone Studio scripts to support various customer experience workflows
• Integrate IVR flows with REST APIs for real time data retrieval and system communication
• Collaborate with business teams to understand requirements and translate them into scalable IVR solutions
• Troubleshoot and resolve IVR routing or call flow issues proactively
• Work closely with cross functional teams including Operations QA Telecom and Customer Experience
• Provide documentation version control and technical support for all IVR related deployments
• Ensure solutions adhere to best practices related to performance security and compliance

Preferred Skills:

Technology->Network->Avaya,Technology->Network-VoIP->Avaya-VoIP