AV Multimedia Engineer

Hyderabad, India

Are you a tech-savvy audio-visual enthusiast who thrives in a fast-paced, collaborative environment Do you get excited about delivering seamless multimedia experiences that keep global teams connected and productive If you love solving complex AV challenges and making technology work beautifully for people, this could be the perfect next step in your career.

About the Role

As an AV Multimedia Engineer within our Digital Workplace Services (DWP) team, you'll be at the heart of keeping our global multimedia operations running smoothly. From supporting high-profile executive meetings to rolling out next-generation meeting room technologies, your expertise will directly shape how thousands of colleagues collaborate every day. This is a hands-on, high-impact role where no two days look the same - and where your contributions truly matter.

Key Responsibilities

• Ensure seamless daily operations of the global AV Multimedia service, working collaboratively with your team to maintain consistent, high-quality delivery

• Provide dedicated AV support - both remote and on-site - for high-profile business meetings, large-scale live events, and global town halls

• Operate and maintain integrated AV systems in accordance with technical specifications, ensuring maintenance schedules are rigorously followed

• Collaborate with internal engineering teams and external partners to develop, test, and implement future meeting room technologies aligned with evolving ways of working

• Coordinate the deployment of new meeting room technologies for new or changing office locations, and manage decommissioning tasks for office closures, moves, and changes

• Take ownership of incidents and escalations, ensuring effective coordination of resolving parties, transparent stakeholder communication, and proactive mitigation against future recurrence

• Drive operational excellence by monitoring service metrics (KPIs) and SLAs, leveraging customer experience insights, and overseeing service providers and delivery teams on a global scale

• Manage external service providers to ensure objectives and service levels are consistently met and internal compliance requirements are upheld

• Educate and empower customers and colleagues through training, guidance, and technical support related to AV room technologies

• Build deep knowledge of locations, stakeholders, and customer needs - going beyond names to truly understand, validate, and support what our customers require

• Own lifecycle management activities for all AV Multimedia hardware assets within your areas of responsibility

• Support the broader Field Services community as directed, including activities that underpin business continuity

• Contribute to continuous improvement by providing input into standard operating procedures and documentation

• Uphold information security compliance, ensuring mandatory adherence to all relevant policies, standards, and procedures

About the Team

The AV Multimedia Operations team sits within the Field Services area, under the Digital Workplace Service (DWP) division at Swiss Re. We are a globally connected team with a shared passion for delivering outstanding on-site and remote support experiences.

Our mission is simple but powerful: to meet and exceed customer expectations through timely, professional, and efficient support at every interaction - underpinning Swiss Re's broader Digital Workplace strategy. We make sure our customers can hit the ground running from day one, and we're there to support them whenever they need us, minimising disruptions and keeping productivity flowing.

We are proud of the culture we've built - one that is open, collaborative, and inclusive, spanning geographies and time zones. We actively leverage our global environment to support our customers and each other in a way that is efficient, effective, and genuinely friendly. When you join our team, you're not just joining a function - you're joining a community.

About You

You are a motivated and customer-focused AV professional who combines strong technical expertise with excellent interpersonal skills. You bring a positive, solutions-oriented mindset to everything you do, and you take pride in delivering experiences that make a real difference to the people you support. You're equally comfortable working independently and as part of a collaborative global team, and you know how to build trust with stakeholders at all levels.

We are looking for candidates who meet these requirements:

• Solid technical knowledge of physical Video Conferencing and Audio-Visual systems, including hands-on experience with installation, configuration, and maintenance

• Extensive experience with major web conferencing platforms, particularly Microsoft Teams and MS Teams Townhall, including live event support

• Proven experience in AV systems operation and maintenance, with a relevant qualification such as CTS (D/I), Q-Sys Level 1 or Level 2, or a degree/qualification in an IT or AV/Media Production-related discipline

These are additional nice to haves:

• Experience with IT Service Management and reporting tools such as ServiceNow (SNOW), Jira, MySpend, or Power BI

• Demonstrated ability to manage relationships with internal and external stakeholders, including identifying needs, managing expectations, and resolving conflicts constructively

• Track record of taking ownership of incidents and problems, driving resolution proactively and communicating transparently throughout

• Experience working in cross-functional, multicultural environments, with strong cultural sensitivity and adaptability

• Excellent verbal and written communication skills in English proficiency in additional languages is a plus

• Ability to prioritise and manage multiple tasks effectively under pressure, with a flexible and creative approach to unexpected challenges

• Familiarity with office technology lifecycle management, including asset tracking and decommissioning processes

• A genuine passion for customer experience and operational excellence, with a track record of contributing to process improvements and documentation

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.