AV & Microsoft Teams Rooms Support Engineer

Location: Powai, Mumbai | On-site

Experience: 3–6 years

Employment: Full-time

Joining: Immediate to 30 days preferred

Bay of Bangalore IT Services Pvt Ltd is looking for an experienced AV & Microsoft Teams Rooms Support Engineer to support enterprise meeting rooms and collaboration spaces.

What You'll Do

• Support Microsoft Teams Rooms and Zoom Rooms in an enterprise environment.
• Perform daily room health checks and troubleshoot meeting room issues.
• Diagnose issues involving displays, cameras, microphones, speakers, cabling, touch panels, content sharing and connectivity.
• Support executive meetings, town halls, webinars and hybrid events, including dry runs and live monitoring.
• Manage incidents and service requests within agreed service levels.
• Perform preventive maintenance and coordinate firmware updates.
• Carry out basic AV-related network checks, including IP, DHCP, DNS and VLAN awareness.
• Coordinate with OEMs, integration partners and service vendors for repairs and escalations.
• Support room upgrades, deployments, testing and handover.
• Provide user guidance and professional support to senior stakeholders.

What We're Looking For

• 3–6 years of experience in corporate AV, video conferencing, enterprise meeting room support or AV systems integration.
• Hands-on experience with Microsoft Teams Rooms or Zoom Rooms.
• Strong troubleshooting skills across AV, USB, HDMI, audio, network and peripheral layers.
• Practical experience with at least two enterprise AV ecosystems such as Logitech, Poly, Crestron, Extron, Neat, DTEN, Shure, Biamp or QSC.
• Experience with IT service management/ticketing systems and service-level processes.
• Good spoken and written English with strong customer-handling skills.
• Willingness to work on-site in Powai and provide planned early/late event coverage when required.

Good to Have

• Dante Level 1/2, AVIXA CTS or relevant manufacturer certifications/training.
• Experience with Teams Rooms Pro Management, Crestron XiO Cloud, Logitech Sync or similar monitoring platforms.
• Town hall and live event experience.
• Basic CCNA-level networking knowledge.
• Experience in a banking or financial services environment.

How to Apply

Fill out the Google Form shared once you apply, and in your CV, mention the following along with other important information:

• Current location
• Total AV/video conferencing experience
• Microsoft Teams Rooms/Zoom Rooms experience
• Notice period
• Two examples of meeting room or event issues you personally resolved

Recruitment managed by Vallaham | Employment with Bay of Bangalore IT Services Pvt Ltd

• #Hiring #AVEngineer #AVJobs #MicrosoftTeams #MicrosoftTeamsRooms #ZoomRooms #AudioVisual #AVSupport #MumbaiJobs #PowaiJobs #ITJobs #VideoConferencing