Role Description
This is a full-time, on-site role for an Automobile Customer Service Advisor, located in Kochi. The role involves managing customer queries, providing excellent customer service, and ensuring customer satisfaction. The advisor will assist customers with their service requirements, maintain records, coordinate with the service team, and deliver a positive customer experience. The position also requires effective communication via telephone and in person, addressing customer concerns promptly and professionally.
Qualifications
- Strong skills in Customer-focused Service and ensuring Customer Satisfaction
- Proficiency in Customer Support and Customer Service
- Excellent Telephone Manner and communication skills
- Exceptional interpersonal and problem-solving skills
- Ability to work collaboratively and maintain a positive relationship with clients
- Prior experience in the automotive industry or customer service roles is a plus
- Mechanical/ automobile diploma/degree, with additional training or certification as an advantage
