Automation Tools SME -Nexthink

Role: Automation Tools SME

Location: Bangalore

Experience: 6+ years

Mandatory Technical Skills

• Nexthink (Experience Scoring, Campaigns, Dashboards, Integrations)
• BeyondTrust/ Bomgar (Remote Support, Privileged Remote Access)
• Windows Endpoints (Windows 10 / Windows 11)
• ITSM integration (ServiceNow or equivalent)
• Strong troubleshooting and analytical skills

Preferred /Good‑to‑HaveSkills

• Microsoft Intune, SCCM, Co‑Management
• Digital Experience Monitoring (DEM / DEX tools)
• PowerShell and automation scripting
• Endpoint Security (Defender, EDR)
• Manufacturing / Factory IT exposure
• Microsoft 365 and Entra ID integration

Key Responsibilitie

sEUC Tools Architecture & Strateg

• yOwn the architecture, standards, and technical roadmap for EUC tool
• sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principles
• .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and security

.
Nexthink Digital Employee Experience (Primary Responsibilit

• y)
  Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaign
• s).Create real‑time dashboards and experience scores to monit
• or:Endpoint performa
• nceLogin and application experie
• nceStability issues impacting production and engineering us
• ersDevelop Nexthink campaigns f
• or:Proactive remediat
• ionAutomated fi
• xesUser engagement and notificati
• onsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalen

t).
BeyondTrust / Bomgar Secure Remote Sup

• portImplement and manage BeyondTrust (Bomgar) for secure remote support at si
• tes.Config
• ure:Secure session access (attended/unatten
• ded)Jump cli
• entsCredential injec
• tionSession recording and audit
• logsEnable secure vendorand third‑party access in compliance with security polic

ies.Proactive, Preventive & Automation‑First Operat

• ions
  Drive shift‑left operations and preventive maintenance mo
• dels.Leverage EUC telemetry and automatio
• n to:Reduce incident vo
• lumesImprove Mean Time to Resolution (
• MTTR)Improve Service Desk effic
• iencyPartner with Service Desk and Field Support teams to expandself‑healing capabili

ties.
Integration with EUC & Security Eco

• systemIntegrate EUC tools
• with:Intune / SCCM / Co‑Mana
• gementMicrosoft Defender / EDR pla
• tformsEntra ID (Azu
• re AD)AVD / VDI where appl
• icableEnsure alignment with Zero Trust security archite

cture.
Governance, Risk & Com

• plianceEnsure adhere
• nce to:internal security and IT p
• oliciesData privacy and audit requi
• rementsMaintain logs, reports, and evidence for audits and compliance r
• eviews.Participate in risk assessments and control validation related to EUC

tools.Vendor, Stakeholder & Knowledge Man

• agementAct as technical interface to tool v
• endors.Support license optimization, renewals, and cost gove
• rnance.Create and ma
• intain:Architecture do
• cumentsSOPs / r
• unbooksKT and reverse‑KT ma
• terialsEnsure tool knowledge is industrialized and notperson‑dep