Automation Support Engineer

• Providing Support for the WL Automation latform, solving customer issues and addressing customer queries

• Perform the required Platform operational activities and performing checks

• Monitoring of the Automation Platform, ensuring the stability of the service

• Daily administration of thePROD environment (Running processes, maintaining resources, viewing process and software robot logs etc.) and perform daily health check

• Incident Management - handling and resolving the day to day issues pertaining to production environmentinline with the agreed SLAs

• Analyze the tickets raised and perform RCA

• Managing and investigating exceptions

• Prioritize the defects for resolution, including planning the testing of fixes

• Ensure compliance with the Automation CoE policy, standards, and guidelines.

• Ensure the platform meets the relevant security standards and policies

• Maintaining RPA quality standards by establishing and enforcing the CoE and organisation standards

• Ensure adherence to ITIL policies and processes such as change management, incident management and problem management.

• Contribute to the Automation service catalogue, assisting to ensure it stays UpToDate and achieving against agreed service levels

• Ensure service transition standards are followed, embedding of error capture and reporting, optimal levels of monitoring across platform and process automation layers.

• Implement improvements for the maintenance / housekeeping activities to promote healthier eco-systems

• Build and maintain close relationships with 3rd party providers to ensure they provide a quality service.

• Participate In regularly meetings with vendors to undertake and oversee quality reviews

• Provide concise reporting to the Head of automation support and the CoE team.

• You hold a degree in Computer Science or related IT disciplineand have 3 - 5 years experience in RPA development and or Application Operations Support

• You have an experience with RPA products like Blue Prism, UIPath, Automation Anywhere or other

• Posses development skills in UI Pith, SQL, Software Design, andData analytics

• You have knowledge of Incident Management, Change-Management Process, knowledge of ITIL standards

• Excellent understanding and application ofdevelopment standards and practices

• Excellent understanding and application of testing standards and practices

• Excellent understanding of release, deployment, and service transition management

• Excellent understanding of Change management standard and working practices

• Strong attention to detail and analytical skills

• Excellent communication skill

• Proven ability to independently overcome obstacles and resolve complex problems

• Outstanding communication skills

• Should be open to work in shifts

Experience

• 3 - 5 years in a Global IT environment working with multiple disciplines to deliver support services in line with customer needs

• 3+ Years in a global operations environment

• Experience in automation products like Power Automate, Automation Anywhere and UiPath

Desired Skills

• Relevant technology qualification highly desirable such as Program Management Professional, ITIL or Prince Practitioner or equivalent experience.

• Certification in the relevant function area of Robotics Process Automation is preferred

• Working in a virtual Global team

• Excellent understanding of the process landscape and SDAs

• Desired Technologies:

• C# .NET

• ASP .NET

• Javascript

• JQuery,

• CSS,

• HTML,

• .NET MVC

• RDBMS, MSSQL TSQL, PostgreSQL PG/PLSQL, MySQL) & DB Design

• Optional Technologies

• VB .NET

• Kendo UI