Overview
Seeking for an experienced Automation & Reliability Engineering Lead to design, build, and lead automation and metrics solutions that reduce manual support toil and improve operational visibility across Support and SRE teams. This is a hands-on technical leadership role focused on engineering enablement, not tool-specific automation or day-to-day production support.
Key Responsibilities
- Define automation strategy and reference architectures for Support and SRE workflows
- Lead and mentor a small automation engineering team (may start as an individual contributor role)
- Design and build automation utilities, services, and frameworks to eliminate manual operations
- Engineer data pipelines to extract, normalize, and correlate operational data from systems such as Salesforce, email, logs, and internal services
- Define metric semantics (SLAs, lifecycle events, ownership, timestamps) and ensure data accuracy
- Partner with Support, SRE, and Power Platform teams to enable dashboards and reporting
- Establish standards for reliability, error handling, auditability, and documentation in automation solutions
- Identify, prioritize, and track automation opportunities based on toil reduction and risk mitigation
Required Qualifications
- 8+ years of experience in software engineering, automation, or platform engineering
- Strong hands-on programming experience in Python OR Java (one primary language required)
- Proven experience building internal tools, automation frameworks, or backend services
- Solid understanding of APIs (REST), data formats (JSON, CSV), and system integration
- Experience working with operational or production systems and understanding support workflows
- Ability to translate business or operational needs into reliable engineering solutions
Preferred Qualifications
- Experience designing or contributing to automation programs at scale
- Familiarity with observability concepts such as logging, metrics, and alerting
- Working knowledge of SQL or data persistence technologies
- Prior experience collaborating with SRE, DevOps, or Support teams
Nice to Have
- Exposure to AI/ML or GenAI techniques applied to operational automation (classification, summarization, anomaly detection)
- Experience supporting metric pipelines feeding BI or workflow automation platforms
- Healthcare or SaaS domain experience
Skills:- Python and Java
