Automation Platforms, Associate Manager

Key Deliverables:

• Develop and manage automated support channels for Pincode and Indus platforms
• Improve CX KPIs like automation %, productivity, and customer satisfaction
• Design scalable automation frameworks for support operations
• Lead platform compliance, SOP creation, and technology evaluation

Role Responsibilities:

• Manage and mentor a high-performing technical team
• Leverage coding skills to build and optimize automation tools
• Collaborate with cross-functional teams for platform enhancement
• Drive initiatives to streamline support processes and reduce ambiguity