Automation Designer - Process Intelligence

About DHL Group and Finance Services
DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Finance Services - Who we are

We are over 700 financial professionals who provide high-quality finance and accounting services to DHL Group. We operate the financial and accounting processes for over 140 units of Express, P&P, Group Functions, Freight, eCommerce and Supply Chain - in Germany, the Alps and beyond. Our payment factory operates for over 800 group units worldwide.

The strengths that define us are shaped by our employees: mature digitalized processes, high-quality services, future-oriented projects and highly satisfied business partners. We are not only the experts for OTC, PTP, RTR, Billing and Master data processes. We develop and operate efficient digital solutions and manage professional projects. We offer expert consulting services and manage hybrid financial processes.

Our mission: We help the Group to become better by making finance easy. We are THE partner organization for finance and accounting.

In summary: Excellence in Financial Services. Simply Delivered.

Ready to immerse yourself in the exciting world of Finance Services Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Finance Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our APAC region.

We are looking for an immediate, full-time, permanent position in APAC at Chennai, India.

Job Purpose:

The BPO team of Finance Services is responsible for three areas.

1. strategic finance projects for and with all DHL Group divisions.
2. classic process optimization projects
3. digitalization projects for the Finance Services division.

Your tasks:

In your central role in the Shared Service Center, you take end‑to‑end ownership of a Task Mining solution to drive process excellence and process intelligence. You are responsible for supporting the introduction and ensuring the successful operation of our cloud‑based Task Mining platform (KYP.ai) across finance teams. This includes overseeing its configuration and administration, such as user and role management, process‑specific monitoring parameters, and technical coordination with IT and the external vendor within our SaaS and cloud environment.

A core part of your role is turning data into insight. You will analyze user‑interaction data to create process transparency, identify inefficiencies and enable data‑driven decision making across key finance processes such as Purchase‑to‑Pay, Order‑to‑Cash and Record‑to‑Report. Based on these insights, you will work with the business to recommend process improvements or automation initiatives (such as RPA or workflow automation) and oversee the continuous optimization of the solution, including its potential integration into the reporting landscape (e.g. via SQL‑based data models, APIs or BI tools).

You will support users through focused trainings and ongoing operational support, ensuring correct interpretation and effective use of Task Mining insights, while acting as the local expert for functional and data privacy related questions.

As the product owner and main point of contact, you will work closely with local and global stakeholders, report progress and realized benefits to senior management, and collaborate with the wider automation and analytics community to ensure Task Mining complements and strengthens the overall digital process automation landscape.

Your profile:

• Bachelor's or master's degree preferably in Business Information Systems, Computer Science, or a related field
• At least 3 years of professional experience in software implementation, process optimization or comparable digital transformation initiatives
• Strong affinity for IT, data analysis and process automation, with hands‑on exposure to process automation, analytics or BI tools
• Experience with Process Mining, Task Mining or RPA technologies (e.g. KYP.ai, Celonis, UiPath) is highly advantageous
• Understanding of finance processes such as Purchase‑to‑Pay, Order‑to‑Cash and Record‑to‑Report experience in finance shared services is a plus
• Comfortable working with large, semi‑structured datasets and identifying meaningful patterns and insights
• Familiarity with SaaS platforms and system configuration basic knowledge of SQL, scripting or BI tools is a plus
• Excellent communication skills in English
• You have strong analytical and conceptual skills, pay attention to detail, proactively solve challenges and enjoy working independently with a focus on results
• You are a creative and responsible team player

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don't hesitate and start your application.