Provide white-glove technical support for internal, customer, and C-level executive meetings
Proactively identify potential AV issues and provide solutions to clients concerns or needs
Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
Review standard setup specifications for meetings and conferences
Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
Ensure cleanliness, temperature, and functionality of conference rooms
Electronics troubleshooting skills ability to determine and localize where the problem exists
Maintain conference room standards for signage, equipment, and seating
Respond to client requests promptly
Ensure consumables are available for the client
Provides support for the audio-video systems and media control systems.
Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
Perform routine and proactive testing to ensure the functionality of equipment before use.
Alignment and calibration procedures for audio and video devices
Responsible for communicating the need for maintenance or repair of audio-visual equipment
Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
Some commissioning and programming
Any other duties and tasks assigned
Qualifications Required
2 years experience in a client/customer service-oriented environment, preferably in a corporate conference center
2+ years of experience with Microsoft Office in an office environment
Familiarity with integrated AV systems
Ability to learn new software as required for the position
Ability to work in a fast-paced environment with competing priorities
Must always maintain a professional appearance and demeanor
Experience with a hotel, corporate conference center, or large enterprise systems
Preferred
Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience
Demonstrate the ability to perform under pressure and manage time well
Experience with EMS or any web-based conference room scheduling system preferred
CTS Certification (preferred)
Crestron, AMX, or Extron Certifications (preferred)
