Atlassian Solution Architect

Atlassian Solution Architect

Location: Remote, (India NCR preferred)

Experience: 6 Years

Algoworks

www.algoworks.com

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

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Role overview

Algoworks is seeking a world-class, experienced and highly hands-on Atlassian Solution Architect to lead the architecture, governance, optimization and evolution of our Atlassian ecosystem, including Jira, Jira Service Management, Tempo and related capabilities.

This role is responsible for ensuring the Atlassian platform operates as a scalable enterprise system rather than a collection of individual projects, workflows and configurations. The architect will combine deep Atlassian expertise with strong systems thinking and business understanding to design simple, secure, maintainable solutions that improve delivery, governance, productivity and data quality.

The successful candidate must be proactive and naturally curious about platform health. This person should continuously inspect the environment, identify control gaps,

configuration sprawl, technical debt, security risks, inefficient workflows and data-quality issues and independently drive scalable remediation rather than waiting for problems to be assigned.

The architect will set the technical direction, platform standards and solution patterns within which administrators and business teams operate, while remaining hands-on enough to prototype, troubleshoot and validate complex solutions personally.

Key responsibilities:

1.Atlassian architecture and strategy

• Define and continuously evolve the enterprise architecture and roadmap for Jira, Jira Service Management, Confluence, Tempo and related Atlassian capabilities.
• Design scalable standards for projects, workflows, issue types, schemes, fields, screens, permissions, roles, automation, applications and integrations.
• Establish reusable configuration patterns that reduce unnecessary customization, simplify administration and prevent technical debt.
• Evaluate new Atlassian capabilities and recommend adoption based on business value, scalability, security, maintainability and cost.

2.Platform governance, health and continuous optimization

• Continuously assess the Atlassian environment for architectural weaknesses, configuration sprawl, redundant fields and workflows, excessive permissions, control gaps and performance risks.
• Identify root causes behind recurring platform issues and replace workarounds or manual fixes with sustainable system-level solutions.
• Establish governance for access, configuration changes, applications, automation and platform standards, with appropriate testing, deployment and rollback controls.
• Maintain clear architecture documentation, configuration standards and technical decision records so the platform remains governable as the organization scales.

3.Business process and solution design

• Partner with Delivery, PMO, Finance, HR, Sales, IT and leadership to understand business processes and translate them into effective Atlassian solutions.
• Analyze the underlying business problem before recommending configuration, automation, customization or integration and challenge approaches that create unnecessary complexity.
• Design solutions that balance user experience, governance, reporting, automation and long-term maintainability.
• Measure the effectiveness of major platform changes through clear improvements in productivity, control, data quality, visibility or business outcomes.

4.Automation, AI and extensibility

• Proactively identify repetitive, manual or error-prone processes that can be automated within or around the Atlassian ecosystem.
• Design scalable Jira and Tempo automation with appropriate validation, exception handling, monitoring and awareness of platform limits.
• Use APIs, scripting, cloud services or custom extensions when native capabilities are insufficient, while avoiding unnecessary custom development.
• Evaluate and implement AI-enabled capabilities that improve project management, reporting, support, knowledge management and administrative productivity.

5.Enterprise integration, data and reporting

• Architect reliable integrations between Atlassian and enterprise platforms such as CRM, ERP, HCM, identity, Microsoft/Azure and business intelligence systems.
• Define system-of-record responsibilities, data models, mappings, APIs, authentication, synchronization rules, reconciliation and error-handling controls.
• Ensure Jira and Tempo are structured to produce accurate, consistent and decision-ready data without excessive manual transformation.
• Partner with analytics teams to enable automated operational and executive reporting and resolve data-quality issues at their source.

6.Technical leadership and platform enablement

• Provide architectural direction and technical guidance to Jira Administrators and other teams working within the Atlassian ecosystem.
• Review significant changes for architectural impact, scalability, security and alignment with enterprise standards.
• Lead solution design, technical assessments, proofs of concept and major platform enhancements from concept through implementation.
• Develop team capability so recurring administration can be executed independently within clear architectural and governance standards.

Required skills and qualifications:

• 10+ years of experience across Atlassian platforms, enterprise applications or solution architecture, with significant hands-on Jira experience.
• Deep expertise in Jira Cloud, Jira Service Management, Confluence and the broader Atlassian ecosystem.
• Strong experience with Tempo and enterprise time, resource, capacity or delivery-management use cases.
• Expert understanding of Jira workflows, schemes, issue types, custom fields, screens, roles, permissions, automation and application architecture.
• Proven experience designing and simplifying enterprise-scale Atlassian environments.
• Strong experience with REST APIs, webhooks, authentication, scripting and enterprise integration patterns.
• Experience integrating Atlassian with CRM, ERP, HCM, identity, cloud and analytics platforms.
• Strong understanding of enterprise security, access governance, SSO, user provisioning and auditability.
• Proven ability to proactively identify architectural weaknesses and independently design scalable remediation.
• Strong analytical and troubleshooting skills across systems, data, integrations and business processes.
• Ability to translate complex business requirements into simple, maintainable technical solutions and communicate clearly with engineers and senior business stakeholders.

Must have skills:

• Strong hands-on expertise in Jira Cloud, Jira Service Management, Confluence and Tempo.
• Proven experience in Atlassian architecture, governance, workflows, schemes, permissions, automation and platform optimization.
• Strong knowledge of REST APIs, scripting, webhooks, SSO, user provisioning and enterprise integrations.
• Experience designing scalable enterprise Atlassian solutions and proactively resolving configuration sprawl, technical debt, security and data-quality issues.
• Strong ability to translate business requirements into simple, secure and maintainable solutions.

Good to have skills:

• Experience integrating Atlassian with CRM, ERP, HCM, Azure/Microsoft, Identity and BI platforms.
• Exposure to AI-enabled Atlassian capabilities and automation.
• Experience with enterprise reporting, data models, system-of-record design and analytics.
• Atlassian certifications such as ACP-100/ACP-120 or related certifications.

Desired attributes:

• Deeply curious about how systems work, where they fail and how they can be improved.
• Proactively identifies problems instead of waiting for tickets, incidents or instructions.
• Thinks in enterprise architecture rather than isolated Jira configurations.
• Strong instinct for simplifying complexity and eliminating technical debt.
• Hands-on enough to prototype, troubleshoot and validate solutions personally.
• Comfortable challenging existing approaches and proposing better alternatives.
• Makes decisions based on scalability, maintainability, security and measurable business value.
• Rigorous, analytical and detail-oriented with strong follow-through.
• AI-savvy and continuously explores better ways to automate work.
• Strong communicator and collaborative partner across technical and business teams.
• Fun, engaging personality and a team player.