Atlassian Engineer

About the Company

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world's most transformative technologies. We are opening a new AI Engineering Campus in Bengaluru, which will play a central role in Graphcore's work, building the future of AI computing.

About the Role

Our Atlassian Platform team works across Jira and Confluence Cloud environments, supporting global engineering and project teams. The role involves configuring and maintaining Jira workflows, permissions, dashboards, and schemes, while ensuring adherence to governance and standards.

A key aspect of the role is working in a configuration-as-code environment, leveraging APIs, automation tools, and CI/CD pipelines to reduce manual effort and improve scalability. The team also focuses on platform automation, integration with DevOps systems, and continuous improvement of tooling and processes.

Atlassian Engineer - 4+ years of experience

Responsibilities and Duties

• Configure and maintain Jira and Confluence projects, workflows, fields, and permissions in line with established standards
• Execute configuration changes through approved pipelines, APIs, and configuration-as-code workflows wherever possible, avoiding manual (click-ops) changes
• Work closely with DevOps/Automation Engineers to implement, test, and adopt automated solutions for common administrative tasks
• Identify manual or repetitive processes and drive their transition into automated, repeatable workflows
• Provide day-to-day support to users, including issue resolution, troubleshooting, and how-to guidance
• Manage and prioritise incoming requests and support activities, ensuring timely delivery in line with agreed SLAs and business priorities
• Work closely with Project Managers and engineering teams to gather requirements and translate them into scalable configurations
• Act as a key liaison between engineering teams and the Atlassian platform function, ensuring requirements are understood and implemented effectively
• Support onboarding of new teams and projects into Atlassian using standardised templates and governed processes
• Maintain dashboards, filters, boards, and reporting structures to support team visibility and delivery tracking
• Ensure configurations remain consistent and aligned with governance defined by the Senior Atlassian Platform Engineer
• Assist in testing and validating configuration changes through controlled environments and CI/CD workflows before rollout
• Support integration points (e.g. identity, CI/CD, tooling) and escalate issues where required
• Identify opportunities for standardisation, simplification, and improved usability across the platform
• Provide feedback to the Senior Atlassian Platform Engineer and DevOps/Automation team on recurring issues, gaps, and opportunities to improve platform design and automation
• Contribute to documentation, training materials, and onboarding guides
• Support audit, compliance, and governance activities by ensuring configurations are traceable and aligned with defined policies

Essential:

• Experience administering Atlassian Cloud (Jira and/or Confluence) in a team or enterprise environment
• Strong understanding of Jira workflows, schemes, permissions, and custom fields
• Experience working with automation tools (e.g. Jira Automation, REST APIs, or scripting)
• Familiarity with configuration-as-code principles and working within governed environments
• Experience translating business requirements into scalable and maintainable configurations
• Experience supporting users and troubleshooting issues in a live production environment
• Ability to work within defined standards and governance frameworks
• Strong communication skills and ability to work closely with Project Managers and engineering teams
• Ability to operate effectively across time zones in a distributed organisation
• Proven ability to operate independently, and deliver outcomes without close supervision

Desirable

• Atlassian certifications.
• Experience working alongside DevOps or platform engineering teams
• Exposure to CI/CD pipelines or source-controlled configuration
• Understanding of identity and access management concepts

Pay range and compensation package

In addition to a competitive salary, Graphcore offers a competitive benefits package.

Equal Opportunity Statement

We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to the interview and encourage you to chat to us if you require any reasonable adjustments.