Atlassian Administrator

Job Description

The JIRA/Atlassian Administrator's primary role is to manage and maintain Morningstar's JIRA and Confluence environment.

While this position will focus primarily on JIRA and Confluence, it may also include work with Active Directory and Office 365 hosted applications such as Exchange Online. The Administrator will be expected to be hands-on with the systems and individual tasks in support of the applications and the servers/infrastructure on which they reside. Candidates must possess proficient technical skills around the Linux and Windows operating system. The full-time position is a day shift, with being on-call as an escalation contact.

Responsibilities

• Management and support of Atlassian JIRA and Confluence as an administrator
• Development and maintenance of JQL for custom JIRA processes
• Proficient technical skills around the Linux and Windows operating system
• Follow guides to implement best practices, develop efficiencies, and improve platform scalability and performance
• The ability to work in a fast-paced environment with minimal supervision and major responsibility
• Work closely with user groups to resolve problems, deploy and release new products, and create solutions to provide world-class service, solutions, and support
• Assist as needed with the management and support of Active Directory, Exchange, Skype for Business, Office 365 platform, and several other employee tools
• Participate in an on-call rotation

Requirements

• Bachelor of Science in Computer Science, Engineering, or equivalent
• Experience managing Atlassian tools (JIRA and Confluence) as an administrator is required
• Experience developing and maintaining JQL
• 3 years or more of System Administration experience
• Experience with Office 365 Administration is a plus
• Experience with Active Directory and Domain Administration is preferred
• Knowledge of networking, DNS, Exchange, Active Directory is required
• Knowledge and experience of working with Monitoring agents and systems
• Exceptional customer service, organization, interpersonal, time-management, and written and verbal communication skills
• High degree of self-motivation
• The ability to adapt quickly to new tasks
• The ability to learn custom applications, support, and troubleshoot
• Experience with virtual machines (Windows Server, Red Hat, Centos)

Morningstar is an equal opportunity employer.

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.